No communication, no connection, worst service EVER!

I asked Rain to downgrade my subscription on the 1st of October, WORST MISTAKE EVER! I had internet connection without any problems and last time I was connected was around 11 pm on 30 September. On the first I suddenly got an "you are offline" whenever I tried connecting. I reached out to Rain on Twitter and got a reply hours after logging it. I was told that they can't pick up anything wrong and it shows that I have network movement one their side. Agent promised to escalate the matter to their networks department and when I asked what the turn around time would be, he told me that he can't advice on that since they have no TAT. I've been trying to get their attention via twitter and my messages just go unanswered. So I reckon my mistake was downgrading and this lack of connection and communication from their side is their way of frustrating their customers and making sure that they don't downgrade. Do not come at me with an appology please I want this mess resolved and my connection resumed.