No communication

Very quick to remind us about Payment dates and increased prices but can never give a heads up for towers down. Been 3 days without network and no response to emails. Slowly reaching a point of cancelation if the service continues like this. It's always towers are down. We would have to reach out to them 1st. Why can't they Atleast email n say there's a malfunction or towers are down. Im being charged for the 3 days without network though. The worst internet service provider so far