NT
Nkosinathi T
1 reviews | Active since Feb 2021
15 Feb 2021, 09:27
No commitment to customer service
A simple Sim swap has been pending for 14 days and they still want to add on an extra 3-5 days to send another SIM card. I know it’s unfair to take out my frustrations on anyone but it’s honestly exhausting to pay for something and not receive any form of feedback.
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Rain's replyOfficial
15 Feb 2021, 09:46Good morning Nkosinathi.
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa
Rain's reply15 Feb 2021, 09:46
Official
Good morning Nkosinathi.
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa
We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation will be delayed for a short while. Our teams are working as fast as they can to resolve the issue. Sorry for the inconvenience.
Kind Regards
Mosa