SB
Saleem B

1 reviews | Active since May 2016

27 Jul 2023, 16:50

No Clue

Hi Peter, I had a Rain account back in 2020. because their connection to my area went down I cancelled the month to month agreement and still had to pay during the notice period. Today 27 July 2023 I get a call from an attorney office stating Rain handed my account over for failure to pay. I even tried helping them by driving around in my area to check if the connection sites was damaged we could not resolve the problem and I cancelled the agreement via the last call I had with a consultant from rain. for almost 3 years I had no contact and today an attorney called. I could not even login to my profile after it was cancelled. I have no idea how this makes sense as my card was registered which means there is no way I did not pay it and why they did not deduct after. The only reason was there was a notice to cancel and something went wrong. Please assist.,

0
Replies (8)
Rain
Rain's reply27 Jul 2023, 17:17
Official
Hi Saleem.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
SB
Saleem B's update04 Aug 2023, 08:03
Reviewer Update
Its been a week since you started your investigation.
SB
Saleem B's update15 Sept 2023, 18:00
Reviewer Update
Hello Rain. its September now and still no feedback regarding my review. Seems you continuing with the bad service. Exactly the reason why I cancel your service back in 2020.
SB
Saleem B's update17 Sept 2023, 01:10
Reviewer Update
I am unable to see what you have rep****, and I am logged in.
SB
Saleem B's update18 Sept 2023, 10:05
Reviewer Update
try ***

SB
Saleem B's update18 Sept 2023, 12:00
Reviewer Update
Thank you very much. Has the account also been de-activated as originally requested in 2020?
Please forward the letter of proof in case the attorneys contact me again. I am pleased you were able to resolve the problem. It will be for the best to cancel the service to prevent any further misunderstanding.
SB
Saleem B's update15 Apr 2024, 08:50
Reviewer Update
I am hoping it is not necessary to write a new review as the exact same thing occurred.
If my account has been cancelled in 2020 and I had to contact Rain in July 2023 as I was threatened with lawyers. Please review my account and confirm again that the account is closed in no money is outstanding
SB
Saleem B's update15 Apr 2024, 12:17
Reviewer Update
Thank you