No Client Service from Rain ISP.

Not as good as expected.....Are you having a stroke?
It is completely and utterly abysmal....

In what universe should it take 5 days to rectify a simple connection issue...
You must be oit of your mind!

If you are truly interested in rectifying this issue, I can be contacted on +***

+27. Eight one. Six,thirtyfour. Zero six. Ninety

Your consultant made a noye on file to show that I can be contacted on the above number, however no calls have been received from anyone at Rain to my number.....
Is there also an issie with your mobile sim cards?
I wojld suggest looking into this.

Overall, if it were possible to give a negative rating on HelloPeter, Rain would most definitely be receiving a rating well into the negative, from me.

My phone has been near me all day, but I have received no calls from Rain.
Zero eight one. Six thirty four. Zero six. Ninety.
As stated before.
Also no email correapondence received.
Michael.vanb82 at g.mail dot com

6 days without connectivity is beyond a joke......

What exactly has gone wrong at the tower that it has been 7 days and still no resolution?
Are the technicians rebuilding the tower?!?

Not only am I paying for a service, which I am not getting, but I am also having to purchase additional mobile data in order to stay connected via mobile.
I am sure that Rain will make arrangements for the days that my router has been offline, but what about the additional costs that I have had to now incur as a result of a fault over which I have no control.
As stated before, I cannot afford these extra costs but have been put into a position (as a result of Rain's failure) in which I have no choice.
Can my service not be connected to another tower while the repair is being actioned?
If that results in lower speeds then so be it, but I cannot be offline for this long.

My device is not at my billing address.
I have told all the consultants that I have spoken to, that the device is located at Cove Rock Estate, Prince George Circuit, Cove Rock, East London.
Please make the necessary changes on your system, as I am getting extremely annoyed at having to repeat myself 6 times in order to correct this!
I expect feedback eithin the hour.

I have followed your instructions, however my router is still not connecting.
😫😫😫

It has now been 8 days that I have been struggling to get my router reconnected to the Rain network..!!!
How can it be this difficult for Rain to connect a client to the network?!?
I cannot fathom a good reason for this lack of service....

...Now 9 days without a connection.....
What is going on at Rain ?!?!

The router remains on he QR code for support and connot be changed
I am now completely fedup with Rain....😫😫😫😫

How many more escalations will there be before this issue ia finally solved.
Surely this cannot be the level of customer service that Rain aspires to with regard to customer connection issues.

The advanced team is yet to make contact...
What team will this be escalated to next? An ultimate team?!?

I myself work in the customer service field and I can honestly say that this has thus far been the most ********** experience I have encountered regarding customer service.

Rain should be ashamed of their apparent disregard of customer needs.
First I was told that there was a problem at the tower which was being repaired, then I was told that it was routine maintenance which was causing the connection error and now I have to wait to be contacted by another team within the company.
Pardon my annoyance, but this is complete bovine excrement.
I am tired of being pushed from pillar to post in this regard....and yet I still give Rain a chance to pull through and rectify the problem
....but to no avail...

Still no communication from the so-called "Advanced" team......

Ten days and counting....
This is utterly ridiculous!!!

....And still no communication from the "advanced team".....
WTAF..... I am beyond ****ed off.
It seems absolutely impossible for Rain to understand the urgency of this matter.
Either they don'y understand, or they simply don't care...
Either way the lack of customer support is enraging!
If Rain is not capable of resolving this issue, they should just admit to the fact, refund me in full and I shall take my business elsewhere.
Rest assured that the ombudsman will be hearing from me regarding this issue.

Ok....Was on for a few hours and now offline again....
What is the excuse this time?
Still working on the tower?

Please note ( I repeat myself yet again ) that my device is not located at Dyer Street!!!!!!!
How many times must I repeat this!
Please change the location on your system immediately

The device is located at Cove Rock, East London!

Device keeps disconnecting!

Seaviea farm,
Prince George Circuit
Cove Rock Estate
Cove Rock
East London

Co-ordinates
-33,***, 27,***

-33,zero-six(fortysix)zero-seven-zero. 27,eight-one(fiftyfive)six-seventythree

My connection was active overtight, but has now disconnected again!
Your internet service is very unreliable lately.

Why am I spun the same story over and over.
First the tower had a fault that had to be repaired, then I was told it was due to maintenence of the tower,
Now I'm told that the engineers are working on the tower again.....unknown estimated time of repair.
Does Rain actually know what they're doing??
It seems not.....

Thank you for your call and subsequent response.
Kindly note that my connection is constantly off and on (approximately 10 to 15 minutes on then off again for up to an hour or more).
I am strongly considering moving over to another ISP at this point.....

My the101 Router is still offline.
It has been almost 2 weeks now and the business I am running from home (or at this point trying to run) is starting to suffer greatly.
I cannot possibly fully express my utter annoyance and disappointment in Rain.......

It has been six hours since your last correspondence......any updates yet?
Or are all the teams incapable of communicating?
SSDD......

We are now heading into the 14th day....two weeks and still no service.!
What could possibly have gone wrong that takes this long to repair?!?
Are we looking at a complete rebuild of the infrastructure?
The mobile phone towers are close enough to my home to be visible from my front gate but despite this I still have no connection from my router.
From this point forward I will only take calls from management as it appears that everyone else has no clue whatsoever what’s going on here.
I am so aggrevated by this entire situation that I now demand immediate results.
I don't want to hear about there being no know timeframe for repair, or that we're waiting for communication and feedback from engineers....that, quite frankly, is not my problem...it is yours.
Make a plan and make it quickly.
If this issue is not resolved by tomorrow, I will be expecting a full refund
Furthermore, any and all monthly payments to Rain will be cancelled at my Bank with immediate effect until this matter is resolved.
This matter will now also be reported to ICASA, as I view this situation as being ********* in that I have been charged for a service which is not being fulfilled by Rain.

Good day

Now I am beyond p.....d off.
I have been speaking to my neighbours about the issue I am having with Rain.
One of my neighbours are also a client of Rain and have assured me that they are not currently experiencing any connectivity issues.

So my question to Rain at thks point is

***!!!
Why am I being **** to ?
If the tower is working correctly, why is my router not connecting?

I demand an answer!!!

It appears that Rain is nothing more than a fly-by-night, mickey mouse company that has absolutely no concept of SOP's regarding troubleshooting and customer service.

Sort this sh*t out NOW!!!

Why am I being l.ied to ?!?!?!?
****

I have jist been on a call with a consultant who has assured me that all the tower readings are within the normal range amd thus the tower is in a good condition....

How is it, then, that I have been told time and again over the past two weeks that there is an issue with the tower; and that we are awaiting feedback from the team in order to rectify the issue.

This makes it crystal clear that I have been **** to for the past two weeks concerning the reason for the connection issue.
How can a service provider so blatantly lie to their clients?
This behaviour is highly unproffessional and unconscionable.

How dare you !

This Does not work!

Please stop wasting my time by going through the same motions over and over again.
The router is obviously faulty and should be replaced.

This can been seen clearly as other Rain Clients in my area are not experiencing any issues whatsoever.
As well as the fact that my Rain Sim card in my mobile phone is operating normally.

Please process a device replacement for the my101 router immediately.

I had not been contacted by 1pm.
I once again made contact with a consultant (Joan) and explained the situation yet again.
She said that she would draft a message to be sent to her supervisor, who in turn would make contact eith the advanced team in order to arrange an urgent callback.

I received a missed call notification from Rain Support at 14:52, despite not receiving a call.
Please call me back immediately in order to settle this matter once and for all.

I am beyond annoyed at this point and wish to finally be done with it.

I have hard reset the router to factory settings at least 4 times over the past 15 days and the result remains the same....
No ******ing Connection !!!!!!
How much longer is Rain going to drag this out!!!!!!
Is anybody actually taking note of what I have been saying for two weeks?!?!
I have followed all the troubleshooting steps (including the hard reset) time and again, but there is still no connection to the network.
Send me a d.amn.ed replacement router!!!!!!!
If this has not been resolved by day end (South African Time) on Thursday 17 April 2025, I will be cancelling the service and will expect (and demand) a full refund from Rain....
Time is ticking.....
😠😡😠😡

The device can be delivered to 28 Dyer Street, Arcadia, East London

Please note the the location at which the device will be used will still be
Cove Rock, Eastern Cape, South Africa.

I await further communication

Rain appears to have their heads firmly shoved up their a.ss.es.
The router was operating perfectly up to the end of March 2025, at which point I started having connection issues.
The last consultants that I spoke to ,Jasmine and then Joan, informed me that from the readings they could see on the system, the towers were in good condition and operating correctly.
Hence the situation we are sitting in right now.
It has been almost three weeks now that I have had to follow up constantly with Rain regarding this connection issue and it is not being resolved.


Logic and common sense dictates that if the towers are functioning correctly, and there are no obstructions, the fault would be the router.
So that, in theory, would suggest that Rain lacks the ability to use common sense and Logic with regard to troubleshooting of issues encountered by their clients.
Furthermore, they appear to have no problem, whatsoever, to l.ie to their clients as I have been l.ie.d to for the past 19 days or so.

I have endured additional financial strain, added stress and almost intorerable anxiety as a result of Rain's poor judgement regarding the handling of my connectivity issue.
It should not be necessary for your client to have to follow up almost continuously for 19 days in order to have the issue resolved because of a blatant lack of proper communication from Rain.

The only time I seem to get a response from Rain is when I lose my temper and "damage control" becomes the order of the day.

ILet me make one thing crystal clear at this point.
I am completely and utterly d.isgusted in the way that my issue has been treated by Rain.
Rain does everything they can to bait new clients, but once you have an issue you're "on your own", so to speak.

I wonder whether managment is aware of this?
If they are aware of the situation amd are not doing anything to resolve the problem, then I hold them accountable as well.

Rain should be ashamed of their behaviour.
They could easily be amoung the top service providers in the country, but fail miserably at something as simple as aftersales customer service.

Ok, we are now at the end of the 22nd of April 2025.....
What a suprise...no feedback from Rain yet.......

23 April 2025 - 20:04

Still no further feedback or response from Rain.....

24 April 2025 and no feedback received from Rain....
My business has now, as a result of my issues with Rain, lost two large clients who have opted to go elsewhere with their business.
The complete lack of proper, proffessional support from Rain is choking the life out of my business and slowly causing me to lose my income stream.
WTAF!!!!
ENOUGH IS ENOUGH!
I want results and I want them NOW!!!

How has it taken 25 days to get to his point?!?
I cannot fathom how any business could possibly be this blasé about their clients....
#unimpressed and completely p.ssd off