CS
Crystal S

1 reviews | Active since Sept 2021

03 Dec 2024, 15:40

NO ASSISTANCE WITH CANCELATION OF MY RAIN SUBSCRIPTION

So I've been a RAIN customer for a few years now and have decided that I no longer require their service and that I would like to cancel my subscription . Can I just say, I've tried calling the advertised CUSTOMER CARE TELEPHONE 📞 number numerous times now and EVERY SINGLE TIME ⌚ my call gets cut off. I've tried logging into my RAIN PROFILE to do the cancelation on there with no success 😡😠🤬 I've send the RAIN SUPPORT an EMAIL to which I got an automated response stating "THAT THIS IS A UNATTENDED MAILBOX" AND REFERRED ME TO THEIR CUSTOMER SERVICE TELEPHONE NUMBER. I have sent them a WhatsApp on their RAIN AUTOMATED WHATSAPP SERVICE TO WHICH I'M YET TO RECEIVE ANY RESPONSE.

FINALLY I CHATTED TO THEIR ONLINE CHATBOT WHICH REQUESTED MY EMAIL ADRESS AND I WAS SENT A REFERANCE NUMBER TO NY EMAIL ADRESS BUT NO ONE HAS SINCE GOTTEN BACK TO ME ON THIS ISSUE.

LOOK RAIN. I WANT TO CANCELL MY SUBSCRIPTION WITH YOU PEOPLE. I DONT NEED YOUR SERVICES ANY LONGER. I DON'T WANT YOU PEOPLE TO DEBIT MY ACCOUNT FOR ANOTHER MONTH. IT'S ABSOLUTELY REDICULOUS AS TO HOW FRUSTRATING THIS WHOLE ISSUE IS.

YOUR CUSTOMER SERVICE LINE DOES NOT ANSWER, YOUR RAIN SUPPORT EMAIL BOX IS UNATTENDED,

RIGHT NOW YOU GUYS ARE LOOKING LIKE *******, OR LEMME SAY TSOTSIES!!!!!

I WILL EDIT THIS REVIEW IN YOUR FAVOUR ONCE I'M A SATISFIED CLIENT, WHICH RIGHT NOW I'M NOT!!!!!!

SO I SUGGEST YOU PEOPLE CONTACT ME IN THIS MATTER OR ELSE THIS REVIEW STAYS!!!!!

CLEPTOCRATS!!!!

0
Replies (5)
Rain
Rain's reply03 Dec 2024, 16:00
Official
Hey Crystal S, 

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your ***x query and will be in touch to assist further. 

Regards, 
rain.
CS
Crystal S's update03 Dec 2024, 16:11
Reviewer Update
So finally a response, ON HELLO PETER NOGAL!!!!!!No response on my emails sent, on my messages sent, AND NONE ON MY CUSTOMER REFERANCE ISSUED!!! PUH!!! I have my own router so no need to collect anything.. Which number do I have to call or which email adress should I mail as I wish to speak to someone from RAIN.
CS
Crystal S's update03 Dec 2024, 16:31
Reviewer Update
So you call THREE TIMES and the phone rings for ONE SECOND EVERY TIME AND THEN CUTS OFF????? WHAT THE HELL????
CS
Crystal S's update03 Dec 2024, 16:32
Reviewer Update
Please call now AND ALLOW ME TO ANSWER WITHOUT YOU CUTTING THE CALL....
CS
Crystal S's update03 Dec 2024, 16:45
Reviewer Update
WHY ARE YOU ONLY ALLOWING THE PHONE TO RING FOR A SECOND THEN YOU CUT THE CALL??????

WHY???????

IS THIS A MISS - CALL SERVICE FROM RAIN?????

WHEN I DO ANSWER (WITHIN THE SECOND) THEN THE CALL CUTS OFF????

I REPEAT!!!! WHAT THE HELL!!!!!