LS
Liesel S
1 reviews | Active since Oct 2019
12 Aug 2024, 12:02
No assistance given from Rain
My 19 hour wifi has been disabled since 7th August 2024 as I have upgraded to the 5Gwifi with 2 simcards. I have tried without fail to contact rain via their website, but have received no response from their support. I called them on the 8th August 2024 and I was told by the agent that my matter will be escalated which takes 72 hours. Up until now I have received no feedback and I am still without wifi. Both simcards with promised 2GB of mobile data shows on the website as 0.9GB instead of 2GB. This is unacceptable as I require the access for work purposes.
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Replies (6)0
Replies (6)LS
Liesel S's updateReviewer Update
12 Aug 2024, 12:07Reference Number: ***8
LS
Liesel S's update12 Aug 2024, 12:07
Reviewer Update
Reference Number: ***8
Rain's replyOfficial
12 Aug 2024, 12:40Hi Liesel S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply12 Aug 2024, 12:40
Official
Hi Liesel S
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LS
Liesel S's updateReviewer Update
12 Aug 2024, 15:22An agent from Rain was due to call me at 3pm. It is now 3:2pm and no one has responded to me after I sent an email of the Rain packaging for the 5G wifi
LS
Liesel S's update12 Aug 2024, 15:22
Reviewer Update
An agent from Rain was due to call me at 3pm. It is now 3:2pm and no one has responded to me after I sent an email of the Rain packaging for the 5G wifi
LS
Liesel S's updateReviewer Update
12 Aug 2024, 15:32Rain is -10 stars and not 2 stars. What pathetic service you deliver. You don't value your clients. This is unacceptable. I have another appointment and Rain has been delaying me in getting there
LS
Liesel S's update12 Aug 2024, 15:32
Reviewer Update
Rain is -10 stars and not 2 stars. What pathetic service you deliver. You don't value your clients. This is unacceptable. I have another appointment and Rain has been delaying me in getting there
LS
Liesel S's updateReviewer Update
12 Aug 2024, 15:57---
This is the message I get when I send an email to this mailbox. Sent 1 at 15.02 and 15:54
- Forwarded message ---------
From: Mail Delivery Subsystem <***>
Date: Mon, 12 Aug 2024, 15:02
Subject: Delivery Status Notification (Failure)
To: <***>
Message blocked
Your message to *** has been blocked. See technical details below for more information.
This is the message I get when I send an email to this mailbox. Sent 1 at 15.02 and 15:54
- Forwarded message ---------
From: Mail Delivery Subsystem <***>
Date: Mon, 12 Aug 2024, 15:02
Subject: Delivery Status Notification (Failure)
To: <***>
Message blocked
Your message to *** has been blocked. See technical details below for more information.
LS
Liesel S's update12 Aug 2024, 15:57
Reviewer Update
---
This is the message I get when I send an email to this mailbox. Sent 1 at 15.02 and 15:54
- Forwarded message ---------
From: Mail Delivery Subsystem <***>
Date: Mon, 12 Aug 2024, 15:02
Subject: Delivery Status Notification (Failure)
To: <***>
Message blocked
Your message to *** has been blocked. See technical details below for more information.
This is the message I get when I send an email to this mailbox. Sent 1 at 15.02 and 15:54
- Forwarded message ---------
From: Mail Delivery Subsystem <***>
Date: Mon, 12 Aug 2024, 15:02
Subject: Delivery Status Notification (Failure)
To: <***>
Message blocked
Your message to *** has been blocked. See technical details below for more information.
LS
Liesel S's updateReviewer Update
13 Aug 2024, 13:47Still no response from Rain and its 6 days that I have this wifi and couldn't use it
LS
Liesel S's update13 Aug 2024, 13:47
Reviewer Update
Still no response from Rain and its 6 days that I have this wifi and couldn't use it