JL
Johan L
1 reviews | Active since Jun 2020
27 Apr 2025, 08:45
No assistance at all
Got the rooter delivered struggling to connect the rooter to the network, when calling support they tell me my account does not exist and are unable to assist me further. Been going on like this for 3 days. Any advice how te resolve this?
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
27 Apr 2025, 09:23Hi Johan,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 Apr 2025, 09:23
Official
Hi Johan,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JL
Johan L's updateReviewer Update
27 Apr 2025, 09:44Number is correct but no call came trough, Alternatively please provide me with a direct number that I can contact
JL
Johan L's update27 Apr 2025, 09:44
Reviewer Update
Number is correct but no call came trough, Alternatively please provide me with a direct number that I can contact
JL
Johan L's updateReviewer Update
28 Apr 2025, 11:14Half a day has passed but still no progress on sorting this. Please advise if I should seek another ISP as this has been going on for 4 days.
JL
Johan L's update28 Apr 2025, 11:14
Reviewer Update
Half a day has passed but still no progress on sorting this. Please advise if I should seek another ISP as this has been going on for 4 days.
JL
Johan L's updateReviewer Update
28 Apr 2025, 16:07Turned it off for 5 min. It has been on all the time. Still no network. I tried calling Support again and still my profile or the IMEI does not exist. If this is not resolved today please arrange collection of your rooter and a full refund.
JL
Johan L's update28 Apr 2025, 16:07
Reviewer Update
Turned it off for 5 min. It has been on all the time. Still no network. I tried calling Support again and still my profile or the IMEI does not exist. If this is not resolved today please arrange collection of your rooter and a full refund.
JL
Johan L's updateReviewer Update
29 Apr 2025, 14:17Any feedback?
JL
Johan L's update29 Apr 2025, 14:17
Reviewer Update
Any feedback?
Rain's replyOfficial
29 Apr 2025, 17:00Hi Johan,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention. We are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention. We are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply29 Apr 2025, 17:00
Official
Hi Johan,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention. We are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention. We are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
JL
Johan L's updateReviewer Update
04 May 2025, 19:56Good day. I waited to reply to see the quality of the network after struggling as we did. After a few days of using Rain it exceeded my expectations and gives me constantly the same MB/s even when streaming all devices at the same time. Thank you for this.
JL
Johan L's update04 May 2025, 19:56
Reviewer Update
Good day. I waited to reply to see the quality of the network after struggling as we did. After a few days of using Rain it exceeded my expectations and gives me constantly the same MB/s even when streaming all devices at the same time. Thank you for this.
Rain's replyOfficial
04 May 2025, 21:28Hi Johan L,
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.
Rain's reply04 May 2025, 21:28
Official
Hi Johan L,
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.