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Due to ***** I had to change my bank card so payment couldn't go through when Rain tried to collect their payment.

They sent me a link requesting I pay via the link. I used the link but it said invalid account number, I tried again and it did the same. When I checked their app the payment went through the first and second time. I emailed them proof of the double payment and requested a backpay of the double payment.

I have emailed them numerous times. They said I would receive my refund in 7-10 working days but to date nothing.

They claim to have tried calling me but I haven't received any calls from them.

I haven't had any issues with the device and the connection itself but the service I am currently receiving regarding my money is non existent.

Even when I email, they just keep sending me reference numbers.