AM
Ariana M
1 reviews | Active since Apr 2025
05 Apr 2025, 09:23
No After Service
On 1 April I left home with a working router, upon getting home my router seemed to have crashed - nothing working. Since then, I have been struggling to get in contact with anyone at Rain. 3 tickets logged Emails send, Telephone calls made - no one answers and on hold 15 plus minutes. You have to pay on time though and the poorest of poor after service is provided. Seems cancelling and then applying a new one is quicker for them as that sales call is the only one you will ever get on time.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
05 Apr 2025, 11:08Hi Ariana,
Thank you for bringing your router query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your router query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply05 Apr 2025, 11:08
Official
Hi Ariana,
Thank you for bringing your router query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your router query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
AM
Ariana M's updateReviewer Update
05 Apr 2025, 12:34Thabiso im waiting for you call please
AM
Ariana M's update05 Apr 2025, 12:34
Reviewer Update
Thabiso im waiting for you call please
AM
Ariana M's updateReviewer Update
05 Apr 2025, 12:56Thank you for taking my call
My router needs to ne delivered to my work address
22 Harrower Road,North End,Gqeberha
My router needs to ne delivered to my work address
22 Harrower Road,North End,Gqeberha
AM
Ariana M's update05 Apr 2025, 12:56
Reviewer Update
Thank you for taking my call
My router needs to ne delivered to my work address
22 Harrower Road,North End,Gqeberha
My router needs to ne delivered to my work address
22 Harrower Road,North End,Gqeberha
AM
Ariana M's updateReviewer Update
12 Apr 2025, 08:25Good Morning
I got a new Wi-Fi -router delivered yesterday
The Wi-fi router does not have internet connection ?
I know it takes 24 hours activation but the last time the wi-fi router automatically worked?
I got a new Wi-Fi -router delivered yesterday
The Wi-fi router does not have internet connection ?
I know it takes 24 hours activation but the last time the wi-fi router automatically worked?
AM
Ariana M's update12 Apr 2025, 08:25
Reviewer Update
Good Morning
I got a new Wi-Fi -router delivered yesterday
The Wi-fi router does not have internet connection ?
I know it takes 24 hours activation but the last time the wi-fi router automatically worked?
I got a new Wi-Fi -router delivered yesterday
The Wi-fi router does not have internet connection ?
I know it takes 24 hours activation but the last time the wi-fi router automatically worked?
AM
Ariana M's updateReviewer Update
12 Apr 2025, 08:54I am really getting inpatient as this is day 12 without internet, but surely when the payment needs to be done they deduct the whole amount
AM
Ariana M's update12 Apr 2025, 08:54
Reviewer Update
I am really getting inpatient as this is day 12 without internet, but surely when the payment needs to be done they deduct the whole amount
AM
Ariana M's updateReviewer Update
12 Apr 2025, 10:37Thank you - Email has been send to ***
AM
Ariana M's update12 Apr 2025, 10:37
Reviewer Update
Thank you - Email has been send to ***
AM
Ariana M's updateReviewer Update
12 Apr 2025, 10:57Will my internet issue be sorted out today still ?
AM
Ariana M's update12 Apr 2025, 10:57
Reviewer Update
Will my internet issue be sorted out today still ?
AM
Ariana M's updateReviewer Update
12 Apr 2025, 11:44If my internet issue is not sorted out today I'm only paying half the amount at the end of the month
and you will be losing a client as this is really frustrating
and you will be losing a client as this is really frustrating
AM
Ariana M's update12 Apr 2025, 11:44
Reviewer Update
If my internet issue is not sorted out today I'm only paying half the amount at the end of the month
and you will be losing a client as this is really frustrating
and you will be losing a client as this is really frustrating
AM
Ariana M's updateReviewer Update
12 Apr 2025, 13:46Is there any progress on the internet issue?
Its after the 24hours activation
Its after the 24hours activation
AM
Ariana M's update12 Apr 2025, 13:46
Reviewer Update
Is there any progress on the internet issue?
Its after the 24hours activation
Its after the 24hours activation
AM
Ariana M's updateReviewer Update
03 Sept 2025, 08:28Good Morning
Lereen Marais has been trying to get in contact with your offices regarding the Wi-Fi router - The internet is not 100%.
She already restarted router how many times
Please contact Lereen on ***
Lereen Marais has been trying to get in contact with your offices regarding the Wi-Fi router - The internet is not 100%.
She already restarted router how many times
Please contact Lereen on ***
AM
Ariana M's update03 Sept 2025, 08:28
Reviewer Update
Good Morning
Lereen Marais has been trying to get in contact with your offices regarding the Wi-Fi router - The internet is not 100%.
She already restarted router how many times
Please contact Lereen on ***
Lereen Marais has been trying to get in contact with your offices regarding the Wi-Fi router - The internet is not 100%.
She already restarted router how many times
Please contact Lereen on ***