No after sales support

Reporting Issues for a while now and still it hasn't been sorted out, everytime Loadshedding gets the blame, I can understand that it can have an effect some hours of the day but not 24/7. So basically paying R700.00 a month for 2-3 Mbps. And all they do is give out references and tell me that the technical department will call me but seems Rain doesn't have a technical department. Best of all is my neighbors are on the same package and have a good constant connection.