NO 5G with rain.... only 2g

I would like to give Melissa Harris 5 Stars for her intervention as a rain representative in my rain query last week. She promised that i would get delivery of my router by the COB that day and I did - she took ownership of my issue and went as far as making sure that my device was activated - I believe this was not in her scope - Melissa thank you sooo much - rain is fortunate to have a dedicated and loyal employee.

I would like to give the establishment 5 stars but i am unable to I have a 5g device that does not offer me 5g wifi, each time i connect, i get an notification 'no internet'. I am forced to connect to 2g. Can you please sort out my 5g connectivity as this is what you sold me and will be charging accordingly for.

Thanks