MK
Michiel K
1 reviews | Active since Mar 2009
02 May 2023, 13:17
No 5G Router Delivered - Only Simcard
So I ordered my 3rd Rain unit before the long weekend, and guess what, it was scheduled for delivery today and only the simcard was sent - NO 5G ROUTER. I rejected the delivery! Rain, please sort this out as your service is shocking to say the least!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 May 2023, 13:27Hi Michiel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply02 May 2023, 13:27
Official
Hi Michiel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
MK
Michiel K's updateReviewer Update
02 May 2023, 15:18Escalating to the logistics department is just passing the bucket. Who is taking ownership of this fault and HOW LONG IS IT GOING TO TAKE TO GET MY ORDER SORTED. You conveniently forgot to provide me any timelines!
MK
Michiel K's update02 May 2023, 15:18
Reviewer Update
Escalating to the logistics department is just passing the bucket. Who is taking ownership of this fault and HOW LONG IS IT GOING TO TAKE TO GET MY ORDER SORTED. You conveniently forgot to provide me any timelines!
MK
Michiel K's updateReviewer Update
02 May 2023, 17:29Please supply me the tracking number from the courier company.
MK
Michiel K's update02 May 2023, 17:29
Reviewer Update
Please supply me the tracking number from the courier company.