No 5G coverage as advertised

I recently received an email from Rain that there now is 5G in my area and I can order it. This is after I left a request on their web-site to me know when it becomes available in my area. I ordered the modem immediately and received it two days later. When I tried to set it up as per their instruction I could not get a signal to activate the 5G service anywhere inside the house our outside. I even climbed on the roof as Rain suggest outside installation on a roof for the best reception. And yet I still did not get enough signal to activate.

I called Rain let them know about the problem and asked if there is signal in my area. I was assured there was and you would get back to me. After several days of nothing I called again and was told a technician will be sent to my house to assist me setting up the modem. When he finally arrived - after two weeks of no service - he confirmed that there is a very weak signal at my house and I cannot use Rain 5G. I sent the modem back with him and I am awaiting my refund. He told me a tower was put up in my area but no drive bys were done in my street to see if the areas that say they have signal actually do have signal as they show on their online maps.

Why on earth would Rain advertise a cutting edge new service they cannot provide? This is the behavior of complete amateurs. Could they not even bother to check if it is working? I Rain wants to **** their business very quickly they have found the perfect way to do it. This was an extremely disappointing experience as I was really looking forward to getting 5G. Beware before you get them – 5G may not be in your area as claimed.