Nightmare Experience Worse than Hell

My experience time and time again has been ********** with this company. Their sales agent are quick to call back when they want to make a sale. That is the ONLY time you get through to them , by requesting a sales call in order to help with all other issues ,technical and billing. Otherwise they simply do not bother to get back to you. Or do get the correct information to relay to you.

My sim card and router were delivered 14 days later than promised as they seemingly used *********** couriers too. I was explicitly told the day I signed up I pay R1 for the first month then the normal subscription amount. Yesterday I spoke to two separate idiots who told me two separate things regarding my bill. The one literally yawned in my ear and told me I want to hear what I want to hear. This company is the embodiment of incompetence.

I was told one amount was going to be deducted-to my horror I got an invoice and was charged pro rata for the month of November (which I was told TWICE) I will not be charged. This is the exact same thing that happened to a friend of mine, they cancelled and rain is STILL billing them. A group of ****mers best describes this sort of behaviour, plain *****ing,empty promises and a call center full of unknowledgeable and unhelpful staff. I am yet to speak to someone that is confident in their word.

I was now told I can pay the subscription amount because the PTP was set, only to receive a call back saying that it could not be set and I have to pay it back tomorrow. Why do they do this DURING the call and not find out IF it can be done?

I should not be surprised if the service is suspended tomorrow , it takes me 100 lightyears for this to be sorted out. AGAIN. Just getting a hold of them is a nightmare

If you can, stay FAR FAR FAR FAR FAR FAR away from Rain- you will get heart palpitations. Support after sales are made is NON -EXISTENT in this company. They are inconsistent, do not take ownership, and take no pride in their work by being transparent.

If I could rate minus 100, I would -seriously, THAT is how bad the service quality is at this excuse of a company.