Nightmare connection

I was using the 4G card and experiencing alot of connection issues so I called and enquired whether their 5G was available in my area and I was informed that it is. So I app**** for it and received the sim card and the router on the 07th June 2021 and then called the support center asking them to activate the sim card, which I was notified would take 2-24 hours. I waited until the next day, after 24 hours, it was still not activated so again I called their support center and was informed they will escalate as a false activation but they will call me back. A few hours later no movement I called the support center still they said its a false activation they will escalate and call me back. Still no call and sim card not activated I call back Now really ****ed off because I cannot understand why people can't do their jobs. I ask for a manager and explain my situation who says she will assist me can she please call back in an hour so I give her the benefit of doubt and indeed she calls back but the sim card is not activated as the people who need to activate are not available mmmmh at this point Im hoping Im being pranked because WOW! She asks me to give her 30 minutes to try resolve it which I say okay, yeyy the sim card is activated but wait for it.... Its showing the signal on 4G and therefore not working because 4G is a nightmare in my area. I call again and explain the 4G situation which they advise that it will work even on 4G and I just asked to cancel all the services because I paid for the 4G while waiting for the 5G then also paid for the 5G hoping I'd atleast be able to work using the connection but that didnt happen. I am still waiting for someone to cancel all the services and advise when I'll get a refund so I can try other service providers who care about doing their job amd customer experience. Thank you