Nightmare

They were so quick to respond to my enquiry about buying their router and Sim card deal. 2 weeks later I am still waiting for the services I paid for. I am being transferred from one assistant to another and it seems nobody knows how to do their job. The deal was I send in my proof of payment and get my money back and that is also still a nightmare. I can not begin to explain my frustration with this because now I can't move on to another service provider without getting my hard earned money back!