Nightmare

Ever since had this account it has been problems after problems, router delivered on the 28/02/2023 paid R456, was unable to use the router until the 9th March, where as I was waiting for a replacement device, was supposed to be credited but was not, to my surprise I'm double debited called the call centre but was not helped, spoke to Lonwabo ddnt knw what he was talking about. I want my money, the account needs to be reconciled and be paid back what is due to me.