EL
Ellen L
1 reviews | Active since Nov 2012
12 Aug 2024, 15:04
NEW ROUTER NEEDED
For 5 weeks I have been trying to explain to the staff of Rain that the round electric point at the bottom back of my router is faulty and it won't connect. I have "requested a call back" more than a hundred times and every single time I have to explain the same thing over and over. The worst service ever from RAIN and CCD Couriers. Rain wants me to pay an upfront amount for me to get a router replacement, since the one I have is faulty and I've had it since October 2021. My account is paid every month but now when I need help, no one knows how to resolve my problem. CCD Couriers are just as hopeless, they make "appointments" with you to deliver something from Rain, but they never pitch up. I don't know who is more *********** between Rain / CCD Couriers. VERY, VERY PUTRID SERVICE ON BOTH ENDS. I NEED A NEW ROUTER. I HAVENT HAD WIFI FOR 4/5 WEEKS YET MY ACCOUNT IS STILL BEING PAID. The round electric point at the bottom back of my router is faulty and it won't connect. I have had the SAME ROUTER since October 2021. ROUTER SWOP to be done at CHEP SA, Industrial Road, Kraaifontein. I NEED A NEW ROUTER. NO ONE EVER CALLS ME? I NEED A NEW ROUTER!! THE ROUTER I HAVE IS FAULTY!!!
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Replies (9)0
Replies (9)EL
Ellen L's updateReviewer Update
12 Aug 2024, 15:10I have been a paying customer of Rain since October 2021 and now they expect me to pay for a new router, since the one they gave me then is now faulty. Can someone with some common sense please resolve contact me to resolve this matter? Your "support" department is useless. The people working at CCD Couriers also have no idea what they doing.
EL
Ellen L's update12 Aug 2024, 15:10
Reviewer Update
I have been a paying customer of Rain since October 2021 and now they expect me to pay for a new router, since the one they gave me then is now faulty. Can someone with some common sense please resolve contact me to resolve this matter? Your "support" department is useless. The people working at CCD Couriers also have no idea what they doing.
EL
Ellen L's updateReviewer Update
12 Aug 2024, 15:47 REFERENCE ***8 - I NEED A NEW ROUTER. The round electric point at the bottom back of my router is faulty and it won't connect. I have had the SAME ROUTER since October 2021.
EL
Ellen L's update12 Aug 2024, 15:47
Reviewer Update
REFERENCE ***8 - I NEED A NEW ROUTER. The round electric point at the bottom back of my router is faulty and it won't connect. I have had the SAME ROUTER since October 2021.
EL
Ellen L's updateReviewer Update
12 Aug 2024, 15:50I had "an appointment" today, Monday 12 August between 8am and 10am - NO ONE PITCHED UP AND NO ONE PHONED ME.
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Ellen L's update12 Aug 2024, 15:50
Reviewer Update
I had "an appointment" today, Monday 12 August between 8am and 10am - NO ONE PITCHED UP AND NO ONE PHONED ME.
Rain's replyOfficial
12 Aug 2024, 16:25Hi Ellen L,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Rain's reply12 Aug 2024, 16:25
Official
Hi Ellen L,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
EL
Ellen L's updateReviewer Update
12 Aug 2024, 16:32No, my experience with Rain hasn't been "as good as expected", it's been **********, LOUSY and UTTERLY APPALLING! I cannot accept your apology, as this matter has been going on for 5 weeks, dozens and dozens of phone calls, me having to explain the same thing over and over and over and over again. This situation must be resolved as a matter of urgency. Reference number ***8 and ***0.
EL
Ellen L's update12 Aug 2024, 16:32
Reviewer Update
No, my experience with Rain hasn't been "as good as expected", it's been **********, LOUSY and UTTERLY APPALLING! I cannot accept your apology, as this matter has been going on for 5 weeks, dozens and dozens of phone calls, me having to explain the same thing over and over and over and over again. This situation must be resolved as a matter of urgency. Reference number ***8 and ***0.
EL
Ellen L's updateReviewer Update
12 Aug 2024, 16:43What exactly does this mean "assist with a technician request to assist with the router issue"? Please explain because a lot of my time has been wasted as is. I have to cart the faulty router up and down from home to work and then CCD Couriers doesn't pitch up. So please explain to me, exactly how this issue is going to be resolved, because I don't know what "we will be able to assist with a technician request to assist with the router issue" means. Also, if you read all the dozens and dozens of "request a call" I did on your website, you would have my address. Go and read my initial complaint, my address is in there as well!!
EL
Ellen L's update12 Aug 2024, 16:43
Reviewer Update
What exactly does this mean "assist with a technician request to assist with the router issue"? Please explain because a lot of my time has been wasted as is. I have to cart the faulty router up and down from home to work and then CCD Couriers doesn't pitch up. So please explain to me, exactly how this issue is going to be resolved, because I don't know what "we will be able to assist with a technician request to assist with the router issue" means. Also, if you read all the dozens and dozens of "request a call" I did on your website, you would have my address. Go and read my initial complaint, my address is in there as well!!
EL
Ellen L's updateReviewer Update
12 Aug 2024, 18:39Can I have feedback to my questions on12 August 2024 at 16:43???
EL
Ellen L's update12 Aug 2024, 18:39
Reviewer Update
Can I have feedback to my questions on12 August 2024 at 16:43???
EL
Ellen L's updateReviewer Update
13 Aug 2024, 09:46The problem is that this issue has been carrying on for 5 weeks already and I'm yet to find one competent person to resolve this matter. So, what is your turn around time to resolve this matter, another 5 weeks? This should be treated with urgency!! REFERENCE ***8 and ***0. I NEED A NEW ROUTER!
EL
Ellen L's update13 Aug 2024, 09:46
Reviewer Update
The problem is that this issue has been carrying on for 5 weeks already and I'm yet to find one competent person to resolve this matter. So, what is your turn around time to resolve this matter, another 5 weeks? This should be treated with urgency!! REFERENCE ***8 and ***0. I NEED A NEW ROUTER!
EL
Ellen L's updateReviewer Update
13 Aug 2024, 11:11Clement phoned me and said he was going to submit the form for a router replacement and that a technician would come out to my workplace - CHEP SA, Industrial Road, Joostenbergvlakte, Kraaifontein. Thats as far as the problem has come. Please urgently advise on the turn around time of this and when will ii receive the new router?
EL
Ellen L's update13 Aug 2024, 11:11
Reviewer Update
Clement phoned me and said he was going to submit the form for a router replacement and that a technician would come out to my workplace - CHEP SA, Industrial Road, Joostenbergvlakte, Kraaifontein. Thats as far as the problem has come. Please urgently advise on the turn around time of this and when will ii receive the new router?