New Rain customer. Terrible service.

I signed up and received my router yesterday. Signal is good and it seemed to be working. However streaming is impossible and keeps cutting out. Tried to call to get assistance and had two consultants drop the call after explaining my problem. I eventually got through to an agent who tried all the steps to get it working. She has now referred it to someone else. When I asked for a customer service email address, I was told they don’t have one and I must use Hellopeter. So here I am. Absolutely terrible service.