New Rain client--SERVICE FROM HELL!*********** TECH STAFF AND TECH DEPART.

I am supposedly a new client with Rain, since i paid my r479 uncapped service and received the rain sim card. I got an online job that needs me to on the net 24/7 basically. I still dont have any internet connection and this is the 4th day going for my fifth if £'m correct. First agent was a guy 2nd was 'Zanele' she tried and failed, the sim card just wasnt registering, said'NO SERVICE'i suggested she calls someone else whos more technical to assist 'us' she well she cut my call, called back n got to her again-she promised to call me back.(Zanele left a note on the system saying that it was all resolved??))but NO-SERVICE STILL, 3rd was Lethu she tried too but realised that she was helpful and knowledgable..she noted a sim error or fault. She called me back bcoz i ran out of airtime again was advised to test the sim in other divices- which i did about 4 Samsung fones and a router,(NO SERVICE STILL)she escalated the tech query and still tried to call me back in the evening and did say her ivr kept cutting her. Next day spoke to Phefo he tried to resolve this but still noted a tech error and I was my router was faulty..its pretty new B618-E217)because the status light was off-well am sure its bcoz there was no service-right? Dont know. I tested on another huawei router B535..nothing, got to speak to Mfundo he said maybe they did something(3rd day)we connected briefly n off again. Omish-EM Kekana tried too and so i bought a brand new huawei-B535 r1999 bcoz was told my router was faulty, still got no service today. I would say i have about 21 calls to rain, a good record of airtime for rain calls as well as data costs (10gig + because I had to use my fone to log into Rain for further support attempts. Rain reff: ***2 and other system reffs frm rain-agents. Finally i was told by Zanele that they r working remotely so its not easy to get help or a supervisor. I noted that there other calls that the agent disconnected n disturbed to talk to me, others i could tell they were outside-it was quite noisy and basically i was disturbing them too. Last night I was told that a manager frm tech should have foned me already to connect me to the right tower bcoz i had been connected to a tower thats 9km away frm me(i stay in Bryanston- Parktown tower)) I wonder if its remote work thats making people so ***********? I want to be connected and paid back for all the charges used to try to Rain support and for the new router i bought and i might loose my job as i cant access my work platform too. QUEEN