1 reviews | Active since Jan 2010
NEVER USE RAIN
To say I am annoyed is a MASSIVE understatement. I cancelled my account with Rain in September 2022. I was still erroneously connected in October and I called them the first business day to tell them I was supposed to be disconnected. They wanted to charge me for the full month of October and after much back and forth, they agreed to just charge me for the first 2 days of the month that the router was still plugged in (it was over a weekend). I paid the R30.91 for the 2 days and confirmed the account was now closed. Yet November of 2022 I got billed YET AGAIN. I called the call centre and they conceded that this was an error and that they would correct it. Yet here we are a YEAR later and I get an email saying I have been handed over to lawyers for an unpaid account!! How is that even possible that I have a bill for November 2022 when I put through my cancellation in SEPTEMBER of 2022 and paid my last account (even though I shouldnt have had to) in OCTOBER of 2022. I called to escalate this matter and I was promised a call back within 24 hours - NO RESPONSE on the line. I now cannot get hold of them on the phone and I was sent an sms from the lawyers who I tried to call to explain the situation - also no response on the number provided, I am LIVID. NEVER USE THIS BUSINESS.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Regrettably, the email I received from your agent following our conversation did not provide the necessary clarity. It simply stated that "the necessary adjustments have been made to my account." This vague response falls short of the clear confirmation I require.
To compound matters, despite the assurances made during the call and the agent's email, my online account still reflects an outstanding balance, which is incorrect. Furthermore, I received another sms from the lawyers, which suggests that the matter is not yet resolved.
It is imperative that my account is cleared both online and with your legal representatives, and I need an email explicitly stating that I do not owe any money to Rain. Clarity on this issue is non-negotiable, and I expect a prompt response to rectify this situation.
Regrettably, the email I received from your agent following our conversation did not provide the necessary clarity. It simply stated that "the necessary adjustments have been made to my account." This vague response falls short of the clear confirmation I require.
To compound matters, despite the assurances made during the call and the agent's email, my online account still reflects an outstanding balance, which is incorrect. Furthermore, I received another sms from the lawyers, which suggests that the matter is not yet resolved.
It is imperative that my account is cleared both online and with your legal representatives, and I need an email explicitly stating that I do not owe any money to Rain. Clarity on this issue is non-negotiable, and I expect a prompt response to rectify this situation.