NEVER TAKE RAIN WIFI YOU WILL REGRET

So I changed my router from the 30 mbs to 60mbs 101 pro... Worst decision ever... I don't know who's running rain but they are doing a terrible job of it. I dont who's in charge of their Client care relations but they need to be fired. When ever you have to make a change they will fail you... So I get the new router and I cancel the old one within the same time. This is like ongoing now 2 3 months... They bill me a pro rate for the new one and on my cycle date debit R619 which am taking is for the old router which was cancelled and collected BTW.. Then they come back month end and want me to Pay R1668 basically double billing me, which I only paid R849 as someone from rain called me to credit back the R849 however immediately after I pay on the 30.06.2025 they disconnect my signal and want another R849, I call thier call center is so usless those Asians don't know nothing they will say they will call you back and never... They put you on hold for ever... I don't know why they removed it from South Africa because those Asians are worst. I have asked to cancel probably 20+ times nobody has called to cancel I end up doing a PTP which makes no sense cos they payment I made shows on the app... So now I paid R50 and they still want the R849 which am trying to get them to remove but they keep saying yet again the usless AI it will be but nothing. I sent messages to social media Instagram and they respond after 100 years basically with nonsense they asked for a Proof of payment which I sent and never got back to me I sent more message they said they called I answered they dropped sent messages again and no response. Rain has the worst customer service ever. I always hear people complain and cry about whenever you have an issue with rain you will suffer... God am I suffering... And the whole reason I upgraded was for better service and even with the new upgrade I stay like 100m from the tower the signal is still slow and buffers when I stream... I don't understand why am getting double billed and why they can't fix as it's their stupid mistake to debit the old router and not the new one when I clearly stated cancel the old one and I did not even use it, it was even collected now they see their mistake instead of using that payment for the new router they want to debit me again. I ask for cancelation nobody calls or assists... The AI chat tool is as usless as those Asians they outsourced to... All it does raise **** tickets that nothing happens... Am so frustrated and so upset they will try and bill me again soon which is guna make things worst I regret the day I signed on with Rain... They are so USLESS FOR SUCH A BIG COMPANY INVEST IN YOUR CUSTOMER SERVICE...