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Yaseen A

1 reviews | Active since Oct 2018

09 Aug 2021, 11:17

Never RAINS it just pours money out of my bank

So i attempted to get a 2nd card on my rain profile, they took the money and claimed it was for my subscription….so the person i am dealing with is claiming my account was in arrears and that is why they took that amount, so i sent him my 3 months bank statement to prove that my monthly payment has gone of correctly & i was trying to take a new card but back and forth over 10 mails now he still refusing to understand…..so rain has just taken a extra R479 for the month of July and are refusing to reimburse me the money……

It is simple as per my current contract my account is up to dat, at the beginning of July my monthly was debited from my account, then on the 7 th of July i attempted to take a new card with different bank details and the money was taken also….please give me my money back

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Replies (5)
YA
Yaseen A's update09 Aug 2021, 15:51
Reviewer Update
Yes agreed, but the payment went of my Standard bank beginning July which you say was for June invoice, my query is the amount that left the Nedbank account on the 7th that is the money i want a reimbur*****t for, so in effect i have made 2 payments in the month of July.
YA
Yaseen A's update10 Aug 2021, 13:21
Reviewer Update
It is a Nedbank account
Card # ***
YA
Yaseen A's update16 Aug 2021, 10:46
Reviewer Update
No reply from rain....seems like customer service is as bad as the accounts department
YA
Yaseen A's update18 Aug 2021, 15:40
Reviewer Update
Still no reply.....wow, well done rain for the great service offered of randomly taking peoples money with no accountability
YA
Yaseen A's update30 Aug 2021, 14:48
Reviewer Update
Still no reply......give me my money back