JM
Jonathan M

1 reviews | Active since Jan 2023

05 Jan 2023, 16:03

Never had Internet, No Support, No Communication.

Really Disappointed with this company, I am logging this here as a last attempt to see if i can get a resolution here before attempting to cancel my account

I have just signed up received my router and the Sim was activated yesterday, thus far no connection to the internet only "Registration failed" on the router ***

What makes this a real pain is only now after signing up I am doing my homework and I see I and the other 14 292 people on this forum have all fallen to this ****, they have debited my account for the month provided absolutely no communication at all.

I have phoned the call center that is a waste of time they are in India and provide no help other than "please restart your router" as soon as you say they are not being helpful or you want to speak to someone else they will hang up on you very rudely, you wont get any reference number here or anything it is just a waste of your time and money phoning support

Unfortunately they provide you no way of getting in contact with anyone emails to "***" bounce back "Oops sorry, this email address is no longer active.".

So it appears they will take your money and just vanish biggest open **** I have ever seen, And from the sounds of it it may be difficult to get a refund and cancel the account. So just be warned about this company for now.

I would gladly change my review if things get sorted, but at this point I am one day in and seriously regretting even looking at Rain

0
Replies (3)
Rain
Rain's reply05 Jan 2023, 16:07
Official
Hi Jonathan.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
JM
Jonathan M's update06 Jan 2023, 09:41
Reviewer Update
I have requested that you Cancel my account and refund me not send a technician to my house.

You don't have any contact details besides your call center who will not help, this seems to be the only platform to communicate.

I would really appreciate it if you could assist me with cancelling my account, refunding me and collecting the router from me
JM
Jonathan M's update30 Jan 2023, 12:32
Reviewer Update
Good Day,

Any feedback on this yet, This seems to be taking a long time for a refund?