MM
Moses M

1 reviews | Active since Nov 2020

06 Mar 2021, 18:06

NEVER EXPERIENCED SUCH *** SERVICE IN MY LIFE

After calling their call center for a week , speaking to well over 7 agents, i'm still yet to find a resolution to my problem. Payed my account , but I'm still not reconnected. All they have been doing is telling me that they ascalating the issue to their billings department. Three of the 7 agents promised to give feedback ...I'm still waiting. This is so frustrating as we all aware most people are working from home.

No call backs to give feedback on queries. No one can explain what the issue is. They all just useless.

0
Replies (1)
Rain
Rain's reply07 Mar 2021, 07:16
Official
Good morning Moses.

I trust you are well

I would like to apologize for the service you have experienced so far.
Please be advised that I have sent your ticket to the network team and one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa