Never experieced such bad service!!!!!

Never experieced such bad service!!!!!

We app**** for Rain 5G on the 28th of January 2020, received the Router via Courier the next day 29 Jan 2020, since received we did not have any signal on the 5g Router and was adviced that it may take 24 Hours for the sim to activate, after 48 Hours there was still no service, After numerous phone calls, which is in any case ridiculous because almost never any answers, chats on the site almost never gets answered, and if and when you get in touch with someone they will always tell you they will attend to the manner or it will take 24-48 hours.

Eventually rain contacted us on the 3rd of February to arrange for a technician to visit us to try and resolve the problem, technician arrived on the 4th February and after a hour told us, that there was not enough signal in the area and that he will take the router with him so we can receive a refund, which also was a nightmare to sortout, after numerous calls, followups, chats etc the R1000 was paid back to us.

We did not even use one mb of the rain services as it was not working since day one, and to make matter even worse on the 3rd of March they Deducted R620.07 which we still trying to sort out without any success.