JM
Jabu M

1 reviews | Active since Jul 2022

15 Nov 2024, 09:35

Never ending deductions from my account even after I have cancelled their services

These guys are ****mer's, be careful before you subscribe. Its so easy to subscribe but it is not easy to cancel the services.

My story goes like this, I have cancelled my subscription the past September and I ask them not to deduct on October and they deducted anyway. Then I called them to ask and I was told that they needed to deduct for October because my services were billed on a postpaid basis. I was like okay its fine, they deducted on the 15th of October and they send someone to fetch the router. Now on the 15th of November they deducted my account again and they are telling the same story they told me on October. The worse part is that once they deduct your money, you cant reverse it. PLEASE NEVER USE RAIN EVER IN YOUR ENTIRE LIFE. I AM SO ****ED OF AND I WANT MY MONEY BACK

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Replies (3)
Rain
Rain's reply15 Nov 2024, 09:44
Official
Hey Jabu M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.

Regards,
rain.
JM
Jabu M's update15 Nov 2024, 10:57
Reviewer Update
I am not dumb, the consultant which I spoke to, told me that October debit order was the last one. I asked her to confirm this via email so I can have proof but she didn't send any. So please don't come with your ****** sticks on me. I know what I have discussed with your consultant. So please return my money.
JM
Jabu M's update15 Nov 2024, 11:34
Reviewer Update
That post-paid was deducted on the 15th of October as per the conversation I had with your consultant. You guys will become like DSTV one day, mark my words. Reaping off your customers like this is not on at all. I WANT MY MONEY BACK