1 reviews | Active since Oct 2019
NEVER AGAIN!
If I could give no stars..... I moved on the 1st of April and the new location (despite what their on-site coverage showed) has no 5G coverage. I cancelled on this day - they said cancellations will get in touch. NOTHING. I followed up MANY times throughout April and was assured it has been escalated but NOTHINGGGGGGGGGGGGGGGGG. I was also told that having no coverage is grounds for immediate cancellation and no extra fees would be incurred. GUESS WHAT! I have been billed for May. EXCUSE ME?!!! I called them yesterday and got through after many attempts and demanded immediate cancellation as well as a refund. The call agent couldn't be less interested in helping me out, I was on the line (on hold) for so long I called their support FROM ANOTHER NUMBER so this support person could tell the first one to do something. I was told the cancellation is being finalized yesterday and she will call me back. SURPRISE SURPRISE. No call back. I tried calling today FIVE TIMES and got nothing!!!!! It literally cuts out, no on hold music, ****all. The amount of hatred I have toward the mismanagement of this company is something to behold. WHY DO I HAVE TO ****ING BEG YOU TO DO YOUR JOB?! I've had to BEG for feedback, for support, for them to actually take my payment when my card changed (had no wifi for a week because of this) and now begging them to cancel???? **** you Rain and **** your **** service.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
I work. Sometimes I'm at the office and sometimes I'm at home. I was told I would receive a call to confirm my location for collection. I have still not been called.
Why could you from a bad review make the logistics department actually respond to a ticket, but through the 15+ calls to support (where I have been refused consistently to speak to a team lead/manager/supervisor).
Called again today and I might get a refund depending on how you guys feel about it?! I was charged *******ly, you have no grounds for keeping that. By the way, I was just put on hold today. Your support team is dreadful.
I work. Sometimes I'm at the office and sometimes I'm at home. I was told I would receive a call to confirm my location for collection. I have still not been called.
Why could you from a bad review make the logistics department actually respond to a ticket, but through the 15+ calls to support (where I have been refused consistently to speak to a team lead/manager/supervisor).
Called again today and I might get a refund depending on how you guys feel about it?! I was charged *******ly, you have no grounds for keeping that. By the way, I was just put on hold today. Your support team is dreadful.
I HAD MY MOM CALL YOU BECAUSE I'VE BEEN IN LITERAL TEARS DUE TO YOUR MISMANAGEMENT. I WAS ASSURED BY *MULTIPLE* SUPPORT AGENTS THAT CANCELLATION BECAUSE OF NO COVERAGE WOULD RESULTS IN NO ADDITIONAL FEES.
AND NOW YOU SAID I HAVE COVERAGE SO I WILL NOT GET A REFUND??????? YOU GUYS ARE SUCH *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I HAD MY MOM CALL YOU BECAUSE I'VE BEEN IN LITERAL TEARS DUE TO YOUR MISMANAGEMENT. I WAS ASSURED BY *MULTIPLE* SUPPORT AGENTS THAT CANCELLATION BECAUSE OF NO COVERAGE WOULD RESULTS IN NO ADDITIONAL FEES.
AND NOW YOU SAID I HAVE COVERAGE SO I WILL NOT GET A REFUND??????? YOU GUYS ARE SUCH *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!