Network very poor

Good day I am still struggling with my network as reported before from 1 march 2021. Please assist.my id ***. Everything has been done and the technician Leroy came out to check the signal. Everything was noted okay but the speed is still slow(between 2.1 and 5mbps).only 2 phones connected with the handheld router.The funny part is that the tower is not even 500m away from me in blue hills.. Please ensure you pass credits and refund for march and resolve my issue. If my signal is not better with in the next 24 hours, my only option would be to cancel rain. Please contact me on *** or email ***. I need to be refunded back R250