Network turned off

Can't believe have to do this again, it's been over a week now and my network has be so bad. I sent emails but all I'm being told is that it'll be escalated. I just got off the phone now with Jecky she gave me the worst excuse and told me that she'll escalate ?, I'm so annoyed as to the fact that I work 24/7 online and this is what I get for paying on time and being told one excuse to another? Anyway she gave me this reference number *** jecky. I also spoke to Thabo dosing the day and he gave me another lame excuse. I am not going to be willing to pay for the days that I'm having issues. I'm paying R700 for unlimited so why is it being turned off at 6pm?

I'm even using my data to go online now but paying so much money, I would like to be reimbursed for the days I've been having these issues.