CC
Clayton C

1 reviews | Active since Mar 2022

17 Dec 2022, 14:30

Network tower

You are the biggest **** of all networks ,your agents are rude,your network is sh*t,it’s been 2 months I’ve been complaining even your call center agents don’t know their job.

I’ve never been so annoyed,I have a router but I still spend more money buying data

0
Replies (62)
Rain
Rain's reply17 Dec 2022, 14:37
Official
Hi Clayton 

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain

Best regards,

Rain
Rain's reply17 Dec 2022, 14:40
Official
Please note that I need you to provide me with your email address linked to your rain account via a private reply.

Best regards,

CC
Clayton C's update17 Dec 2022, 15:22
Reviewer Update
***
CC
Clayton C's update17 Dec 2022, 15:23
Reviewer Update
There’s an agent running your MyBroadband account his name is Bradley,his not fami**** with his work and his rude ,can’t chat to clients and he doesn’t want to give credit even the router/tower is down
Rain
Rain's reply17 Dec 2022, 15:39
Official
Please be advised as per our terms and conditions :

Our 4G and 5G network is reliant on power from the national grid. Therefore, when there is load shedding or power outages our 4G and 5G network may be interrupted and services affected. Rain cannot guarantee continued service during power outages and loadshedding. Rain shall not be liable to the consumer for service interruptions caused by a power service provider. 

Best regards,

CC
Clayton C's update17 Dec 2022, 15:42
Reviewer Update
I know that but what about when there’s no loadshedding and I still have no network ? And I’m paying for a 24/7 service but still get 2 hours of internet?
Rain
Rain's reply17 Dec 2022, 16:24
Official
Please note the sites you are connecting sites you are currently connected to is experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR

We do apologize for the inconvenience caused.

Best regards,

CC
Clayton C's update17 Dec 2022, 18:16
Reviewer Update
Then pass credit then
CC
Clayton C's update17 Dec 2022, 18:17
Reviewer Update
2 weeks struggling with network pass credit
Rain
Rain's reply18 Dec 2022, 08:30
Official
Kindly note that we will pass a credit for the days in which you could not connect.

Best regards,

CC
Clayton C's update18 Dec 2022, 08:53
Reviewer Update
Which is two weeks ?
CC
Clayton C's update18 Dec 2022, 12:32
Reviewer Update
Like now electricity is back and still my router is on limited service and connected to a tower that’s almost 5km away,where else I have more three towers that are close by
Rain
Rain's reply18 Dec 2022, 12:59
Official
Kindly note that your connection has been refreshed. Please switch off your device for 10 minutes and place it in a room facing the direction of Martin Manzi Street, then switch on your device and monitor your connection.

Best regards,

CC
Clayton C's update18 Dec 2022, 13:09
Reviewer Update
I’m using the outside router that’s mounted up the wall so I can’t change directions
CC
Clayton C's update18 Dec 2022, 13:22
Reviewer Update
Still no difference,no internet connection
Rain
Rain's reply18 Dec 2022, 14:04
Official
From the latest update regarding the site, our team and technicians are working on fixing the links of the tower you usually connect to.

We apologise for the inconvenience.

Best regards,

CC
Clayton C's update18 Dec 2022, 15:43
Reviewer Update
Okay had credit being passed? Bcos there’s a tower that’s 0.1km that I usually use
Rain
Rain's reply19 Dec 2022, 09:05
Official
i will check with the finance department regarding the credit

Best regards,

CC
Clayton C's update19 Dec 2022, 10:33
Reviewer Update
Hi ,any update on the etr ? And credit pass?
CC
Clayton C's update19 Dec 2022, 18:39
Reviewer Update
You guys are good at ignoring your clients but come month end you want your money ,I sent you a message at 9am but still haven’t gotten back to me but answering other people ,your service is 0
Rain
Rain's reply21 Dec 2022, 10:43
Official
Hi Clayton.

We apologise for the delay in response.

Kindly note that once your tower has been restored, we will credit you for the days in which you weren't able to connect.

Best regards,

CC
Clayton C's update27 Dec 2022, 13:06
Reviewer Update
So what must happen now because i have to pay but and my neighbour was given a 3 months probation free service due to down tower
Rain
Rain's reply27 Dec 2022, 13:55
Official
Please be advised that we cannot assist you with that, as we have provided  credits to you, 

Best regards,

CC
Clayton C's update27 Dec 2022, 14:32
Reviewer Update
How much credit have you provided?
CC
Clayton C's update27 Dec 2022, 14:34
Reviewer Update
And which credit have you provided coz it still shows pay R529.00 ? There’s no money I should be paying bcos the tower has been down for 2 months now
Rain
Rain's reply27 Dec 2022, 15:49
Official
multiple credits have been passed on your account.

Best regards,

CC
Clayton C's update27 Dec 2022, 16:00
Reviewer Update
Be advised on the app it shows pay R529.00 so there’s no credit
Rain
Rain's reply27 Dec 2022, 16:45
Official
Please note we have passed a credit for the 3 days you had no connection.

Best regards,

CC
Clayton C's update28 Dec 2022, 17:00
Reviewer Update
3 days? *** you mean bcos it’s from the beginning of November,you gonna come and tell me 3 days ?
CC
Clayton C's update28 Dec 2022, 17:01
Reviewer Update
Are you guys taking me for a fool or what ,why are you ******** us your clients ?
CC
Clayton C's update28 Dec 2022, 17:04
Reviewer Update
Don’t take me for a **** wuh!!!!
Rain
Rain's reply29 Dec 2022, 09:48
Official
Please note that i have passed a credit of R477.81, we will not be able any more credits on your profile. 

Best regards,

CC
Clayton C's update29 Dec 2022, 15:58
Reviewer Update
Last month I Paid for a service that’s not working with a down tower and this month I have to pay for a service that’s not working again ? You saying you passed a credit of R477.81 and on the app it shows i must pay R477.81,so which is which here ?
Rain
Rain's reply29 Dec 2022, 20:23
Official
it will show that but you wont be charged

Best regards,

CC
Clayton C's update30 Dec 2022, 00:48
Reviewer Update
Untill when bcos my router even now is not working ?
Rain
Rain's reply30 Dec 2022, 08:01
Official
Please note that we are a best-effort service and if you find that the service is affecting you negatively, you do have the option to cancel at any time, we have assisted and advised accordingly on your complaints, and we have also sent out field service technicians to assist you onsite,

Best regards,

CC
Clayton C's update30 Dec 2022, 08:15
Reviewer Update
I have asked about the etr on the tower , how far with it ?
CC
Clayton C's update30 Dec 2022, 08:17
Reviewer Update
The thing that annoys me about your service , I can’t keep on complaining about network every month like it’s been two months now the tower being down
CC
Clayton C's update30 Dec 2022, 08:33
Reviewer Update
So what you saying is I don’t have a right to complain,as you saying I have a right to complain cancel any time and you’ve sent me a technician to assist me on site ,why is it that some people in other areas their towers works so fine but the towers in my area are always down ? You can’t tell me what you telling me that’s .Thats ****!!!
Rain
Rain's reply30 Dec 2022, 09:17
Official
Please note we advised you accordingly as well we cannot provide you with any more credits

Best regards,

CC
Clayton C's update30 Dec 2022, 16:57
Reviewer Update
Be advised I asked you about the etr on the tower ,what’s going on ?
Rain
Rain's reply30 Dec 2022, 18:14
Official
Please note we are still awaiting updates from the technicians 

Best regards,

CC
Clayton C's update31 Dec 2022, 01:26
Reviewer Update
It’s been two weeks now I’ve been asking about etr but even now still waiting for technician then you say you the best network provider and make me feel like a stupid?
Rain
Rain's reply02 Jan 2023, 19:54
Official
Our technicians are working on restoring the site as soon as possible, currently, we have no ETR

Best regards,

CC
Clayton C's update02 Jan 2023, 20:09
Reviewer Update
Then when I complain again month end don’t tell me stories because it’s already January now
CC
Clayton C's update03 Jan 2023, 11:33
Reviewer Update
My account on the app still shows I have an outstanding to pay,how so?
Rain
Rain's reply03 Jan 2023, 11:46
Official
Kindly note that you 2 outstanding invoices for your service in November and December, which are currently due in January. We are following with the team regarding your usual site.

Best regards,

CC
Clayton C's update03 Jan 2023, 11:51
Reviewer Update
I paid November what mean I have an outstanding?
CC
Clayton C's update03 Jan 2023, 11:52
Reviewer Update
December I’m not gonna pay for a service I did not receive so,we going back to this again about December payment?
Rain
Rain's reply03 Jan 2023, 13:29
Official
Please be advised that your billing is post-paid, which means that you pay for a month's services in the next month on your set payment date.

Kindly note that you have settled October's invoice on the 25th of November, and you have 2 outstanding invoices for November's service (which was due in December) and for December's service (which is due in January).

Please note that 89,32Gb of data was used in December. Please settle the invoices so that your account may be up to date.

Best regards,

CC
Clayton C's update03 Jan 2023, 19:48
Reviewer Update
What you telling me is pure **** ,the last tym I paid rain was 25 of November which was R429.00 and only outstanding balance I have is the 1 for December that’s showing on the app ,which I’m not going to pay for a **** network service with down towers for almost 3 months even now your towers are still down im connected to a tower that’s almost 5km away,can you revert to all my complains on our chats and see your RESPONSE !!! You seem to forget the things you’ve said ,now you taking me for a **** 9.9 ,wasn’t it you who said the R477.81 , so whose fooling who here ?
CC
Clayton C's update03 Jan 2023, 19:49
Reviewer Update
And my bill is not post paid ,bcos when I got the router ,I paid R500 up front
Rain
Rain's reply04 Jan 2023, 11:13
Official
Please be advised that your billing is post-paid, and you pay for a month's service in the next month. Invoices are generated at the end of the month, and are due in the following month.

The upfront payment to complete your order is the only payment made in advance, which is loaded into your account as a credit, hence you did not need to make payment in the second month of your service (May). If your billing was not post-paid, a payment would have been made in May.

October's invoice was generated at the end of October, and was due in November, hence the payment on the 25th of November, November's invoice was generated at the end do November, and was due in December, December's invoice was generated at the end of December, and is due in January. 

No payment has been received for  November and December's invoice as of yet, hence the outstanding amount. To avoid your services being limited, please settle the outstanding amount.

Best regards,

CC
Clayton C's update04 Jan 2023, 11:40
Reviewer Update
I made payment on all months there’s was no month that I missed payment ,check my invoices coz that’s what I did now ,and how do I have to out standing balance when the month hasn’t even ended,and where’s the credit of R477.81? That you passed ?
Rain
Rain's reply04 Jan 2023, 14:20
Official
Kindly note that November's invoice was due in December, and December's invoice is due in January. No payment has been received for these invoices.

Kindly note that the credit reflects on your account, and will reduce the weight of your payment. 

Best regards,

CC
Clayton C's update04 Jan 2023, 16:33
Reviewer Update
So December invoice is due in January month end right ?

So where is the credit of R477.81 that you passed ?
CC
Clayton C's update04 Jan 2023, 16:34
Reviewer Update
Secondly where is the etr ?
Rain
Rain's reply04 Jan 2023, 19:45
Official
Kindly note that the credit has been passed on your account. We are awaiting feedback from the networks team regarding the tower. Once we have received their new feedback, we will advise.

Best regards,

CC
Clayton C's update04 Jan 2023, 21:38
Reviewer Update
I’m gonna ask which credit did you pass because it shows I have an outstanding?.so when I come complain about the network towards month end of Jan,it won’t be a problem neh ?
Rain
Rain's reply05 Jan 2023, 19:49
Official
Kindly note that you have an outstanding amount of R580.19 for your November and December invoices. Please settle your invoices to avoid your services being limited.

Best regards,

CC
Clayton C's update05 Jan 2023, 21:55
Reviewer Update
Which credit did you pass I’m gonna ask you again? December payment isn’t it supposed to be paid on the 25th of December if my payment are post paid from what you said ?

So which credit did you pass? Why is it so hard to answer the question?

Do you know your job ?
Rain
Rain's reply08 Jan 2023, 08:48
Official
Kindly note that you have an outstanding amount of R580.19 for your November and December invoices, and the credit of R477.81 has been passed. Please settle your invoices to avoid your services being limited.

Best regards,