EE
Ebony E
1 reviews | Active since Mar 2023
31 Mar 2023, 13:53
Network totally down
Hi there my 5G network has been down for the past 4 days and rain company hasn't done anything up till now, by the end of the month they still want me to pay for the service they did not provide
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
31 Mar 2023, 13:58Hi Ebony.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's reply31 Mar 2023, 13:58
Official
Hi Ebony.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Best regards,
Rain's replyOfficial
31 Mar 2023, 13:59Hi Ebony.
Please confirm if this is the address of where you are using the service so that we can assist you further: 201 Hulton Rd, The Orchards, Akasia, Gauteng, 0201, South Africa
Please confirm if this is the address of where you are using the service so that we can assist you further: 201 Hulton Rd, The Orchards, Akasia, Gauteng, 0201, South Africa
Best regards,
Rain's reply31 Mar 2023, 13:59
Official
Hi Ebony.
Please confirm if this is the address of where you are using the service so that we can assist you further: 201 Hulton Rd, The Orchards, Akasia, Gauteng, 0201, South Africa
Please confirm if this is the address of where you are using the service so that we can assist you further: 201 Hulton Rd, The Orchards, Akasia, Gauteng, 0201, South Africa
Best regards,
EE
Ebony E's updateReviewer Update
31 Mar 2023, 20:07You guys from rain you **** to me today telling me that someone or your technicians are coming to fix the problem today while you kept me waiting all day at home thinking you your technicians are coming but no one came, is this how you guys treat your customers after taking money from my account.
EE
Ebony E's update31 Mar 2023, 20:07
Reviewer Update
You guys from rain you **** to me today telling me that someone or your technicians are coming to fix the problem today while you kept me waiting all day at home thinking you your technicians are coming but no one came, is this how you guys treat your customers after taking money from my account.
EE
Ebony E's updateReviewer Update
01 Apr 2023, 07:09Seriously i don't know what to say anymore because this scrab you call 5G is not working and you guys keep showing stupid advert on TV every day, what's going to happen to 5 days no internet and you took money from us, NO TECHNICIAN, NO HELP FROM SO CALL RAIN AND YOU GUYS CALL YOURSELF INTERNET PROVIDER UNLIMITED
EE
Ebony E's update01 Apr 2023, 07:09
Reviewer Update
Seriously i don't know what to say anymore because this scrab you call 5G is not working and you guys keep showing stupid advert on TV every day, what's going to happen to 5 days no internet and you took money from us, NO TECHNICIAN, NO HELP FROM SO CALL RAIN AND YOU GUYS CALL YOURSELF INTERNET PROVIDER UNLIMITED
Rain's replyOfficial
01 Apr 2023, 09:11Please try logging into your router interface (Huawei - http://192.168.8.1/) | ZTE/Oppo - http://192.168.0.1/ - password on the sticker underneath the device.), then follow the provided steps to change your network selection to 5G standalone:
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
Best regards,
Rain's reply01 Apr 2023, 09:11
Official
Please try logging into your router interface (Huawei - http://192.168.8.1/) | ZTE/Oppo - http://192.168.0.1/ - password on the sticker underneath the device.), then follow the provided steps to change your network selection to 5G standalone:
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
· Huawei: Network Settings, Mobile network searching, change network mode to “SA”
· ZTE: 5G settings (Make sure 5G is toggled off) -> Network selection - > Change to “5G SA”
· Oppo: Advance settings - > Network settings -> Change network mode to “5G only (SA)”
This will allow your device to latch to 5G towers more efficiently.
Then follow the provided steps to see your router's signal readings:
· Huawei: Advanced -> System -> Device information -> Scroll down
· ZTE: Advanced settings -> Other -> Network Information
· Oppo: Home page -> scroll down
You will see your RSRP (signal strength) and SINR (signal quality). Please move your device around to find a position that provides your router with optimal signal readings. Your RSRP value should be closer to -85dBm or lower, and your SINR value closer to +10dB or higher. Slight changes in positions in the same room will provide you with different signal readings, so please monitor your RSRP and SINR as you move the device around, then monitor your connection.
Best regards,