Network problem, zero help from the support centre

Hi Nakisani.

Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR. We do apologize for the inconvenience caused.
 
In the meantime, please try latching to the tower near Luvhengo Street that is currently online using the optimisation tool on your rain dashboard  using the following steps: ·       Log on to your rain dashboard on the rain website: www.rain.co.za·       Click on manage on the tile which has your sim plan. ·       Scroll down to Optimize and enter your address. Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight.·       Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.

Thereafter, monitor your connection and try the above steps again if necessary.

Please note the sites you are currently connected to are experiencing technical difficulties. The matter has been escalated to our senior technicians to resolve the issue as soon as possible. We do apologize for the inconvenience caused.