Network Problem

Item: Rain
Rating: 2
Author: Sheldon S

I wrote a review where i complained about my network and service issues. My wifi speed did go considerably up for about 2 weeks then it just dropped seemingly out of nowhere. My tickets still go unanswered and im really disappointed in Rain as a whole. My wifi is down to 5-10mb/s which for a 60mb/s plan is just downright nonsense. Please fix it.

Helpful (0)

Replies (4)

Rain's replyOfficial

13 Feb 2025, 19:46

Hi Sheldon S,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.

Rain's reply13 Feb 2025, 19:46

Official

Rain's replyOfficial

13 Feb 2025, 19:46

Hey Sheldon S,
Thank you for reaching out.

Please note that we have refreshed your internet connection kindly reboot your device for 5 minutes and test your connection, please let us know if you may face any issues and we will assist you asap.

Thank you so much,
rain.

Rain's reply13 Feb 2025, 19:46

Official

Sheldon S's updateReviewer Update

13 Feb 2025, 20:06

Thank you for your reply. Unfortunately the problem has not been resolved as the wifi speed is still the same. Thank you for your time.

Sheldon S's update13 Feb 2025, 20:06

Reviewer Update

Thank you for your reply. Unfortunately the problem has not been resolved as the wifi speed is still the same. Thank you for your time.

Sheldon S's updateReviewer Update

13 Feb 2025, 20:21

Will do

Sheldon S's update13 Feb 2025, 20:21

Reviewer Update

Will do