IM
Itumeleng M
1 reviews | Active since Mar 2014
11 Jul 2022, 13:44
Network issues
Hi, for the past few weeks the internet connection keeps going offline for hours then it returns to slow speeds for a few minutes. Beforehand my speeds were okay (see link) since my router is connected to an outdoor omni-directional antenna: https://www.speedtest.net/result/***.png
rain mobile no.: *** SIM ID no. (ICCID): ****** (NL4KDR) E-Mail: ***
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Replies (2)
Rain's replyOfficial
11 Jul 2022, 13:47Hi Itumeleng
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply11 Jul 2022, 13:47
Official
Hi Itumeleng
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
IM
Itumeleng M's updateReviewer Update
13 Jul 2022, 11:43Firstly, there's loadshedding so inbound and outbound calls are restrictive.
Secondly, why do you feel the need to call me when you already have the necessary information to determine which network tower I am connected to then take it from there?
You either don't know what you are doing since you are not a technician or you simply do not care about providing a satisfactory service, but I really do not care anymore I am simply going to cancel your service, there are better options out there that treat customers like customers. I will never beg anyone to take my money, modimo.
Secondly, why do you feel the need to call me when you already have the necessary information to determine which network tower I am connected to then take it from there?
You either don't know what you are doing since you are not a technician or you simply do not care about providing a satisfactory service, but I really do not care anymore I am simply going to cancel your service, there are better options out there that treat customers like customers. I will never beg anyone to take my money, modimo.
IM
Itumeleng M's update13 Jul 2022, 11:43
Reviewer Update
Firstly, there's loadshedding so inbound and outbound calls are restrictive.
Secondly, why do you feel the need to call me when you already have the necessary information to determine which network tower I am connected to then take it from there?
You either don't know what you are doing since you are not a technician or you simply do not care about providing a satisfactory service, but I really do not care anymore I am simply going to cancel your service, there are better options out there that treat customers like customers. I will never beg anyone to take my money, modimo.
Secondly, why do you feel the need to call me when you already have the necessary information to determine which network tower I am connected to then take it from there?
You either don't know what you are doing since you are not a technician or you simply do not care about providing a satisfactory service, but I really do not care anymore I am simply going to cancel your service, there are better options out there that treat customers like customers. I will never beg anyone to take my money, modimo.