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NM
Nomaphelo M

1 reviews | Active since Feb 2019

31 May 2025, 09:22

Network issues always

Since changing the router the 1st 2 weeks was fine. Now every day after 5 we have netwrk issues. I work 2 sat a month today am scheduled to work and I am having internet issues plz fix this. It cnt go on like this. I understand when it's raining network will be affected.

0
Replies (6)
Rain
Rain's reply31 May 2025, 09:45
Official
Hi Nomaphelo M,

Thank you for bringing this to our attention. We're sorry to hear this has been your experience.

We're looking into your connection query; we will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply31 May 2025, 09:58
Official
Hi Nomaphelo M,

We apologize for the poor connection.

Please ensure your device is positioned to face the direction of the corner of Msengana St and Lawulo Rd.

We’ve refreshed your connection and kindly ask that you reboot your device to test the signal.

Regards,
rain.

Best regards,

NM
Nomaphelo M's update12 Jun 2025, 13:47
Reviewer Update
I am struggling to work now
Rain
Rain's reply13 Jun 2025, 07:42
Official
Hi Nomaphelo,

We are sorry to hear that you are having connection trouble. Upon checking your account, we see that there was a reported tower failure however the issue has been resolved. Please power cycle your device for 10 - 15min, as we have also refreshed your connection on our end.

Regards,
rain.

Best regards,

NM
Nomaphelo M's update23 Jun 2025, 13:53
Reviewer Update
morning the whole weekend i had internet issues
Rain
Rain's reply04 Jul 2025, 15:10
Official
Hi Nomaphelo,

Thank you for reaching out.

Please advise if you are still experiencing the issue.

Best regards,