Network issues

I have been trying to contact Rain to report that my Wi-Fi is not working. I currently work from home, and the outage has caused me significant inconvenience and financial strain. I’ve had to spend extra money on mobile data just to stay connected.

This is extremely frustrating, especially considering that I pay R625 every month for this service. On top of that, I still have to buy airtime, which defeats the purpose of choosing Rain in the first place, I chose it specifically to avoid spending more on airtime.

Furthermore, I have reported multiple times that I lost my second SIM card. I was told I would receive a call regarding this issue, but to this day, no one has contacted me. This is very disappointing, as that SIM is essential when I’m not near the Wi-Fi router.

I would appreciate it if this matter could be resolved urgently.