Network issues

I have called in 3 times to solve my network issue that is extremely poor every day, i am working from home and I can not even receive emails. Today I am told that there is an issue with the towers but they can not tell me how long it would take to fix. After a week of speaking to a technician and my issue wasn't resolved, now the towers are an issue. I am paying for uncapped but can't even receive 10mb speeds, sometimes its 0.01mb or nothing at all. It's extremely disappointing that I am paying for a service that I am not getting any satisfaction from.