Network issue

I started having a network issue in November 2023, i then logged a ticket on the 22/11/2023 after 2/3 days of having an issue with my network. I was given a Reference Number: ***2 (automated message) that an agent will be in contact and no one called me or sent an email about my issue. You could literally see on the router that it was Red or amber. I had to switch it off for an hour or more so that it would connect again, but that only worked for a few minutes and it would go back to Red or Amber. You can imagine the frustration I had about the situation. This went on for 3 weeks. within that 3 weeks I was in contact with one of their social media Team and they acknowledged that there was a network issue in the area and that they are looking into it and I will be compensated for the duration of the issue. Only to be compensate R19 for an issue I had for 3 weeks. When I queried the amount they claimed that there was usage. When I viewed my usage history I use between 1600GB and 1500GB a month ( I have invoices stating so) but in the month of Nov I used closed to 500GB and thats not even half of what I normaly use. In Dec I used close to 300GB and yet they claimed that I had used the services. (which I do not dispute)

What makes me angry the most is them saying i used the services where as i barley used the services and they saw that R19 will be enough compensation for the lack of service I had received. When i calculate how much I pay per day for my services in a month it would be R17.66- so essentially they've given me credit which is worth nothing