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Nono N
1 reviews | Active since Dec 2021
11 Apr 2025, 19:17
Network Interruption
I have not had network for the past 4 days ,I contacted Rain through the app whatsapp and calls ,still not having network I was told that I am connected on a different site than usual.i don't know why i was moved to the normal site and seen that its not serving me why am i still on the unusual site?why was i moved in the first place?This is just after I have queried about the increment to the subscription, I was told my subscription has increased with r25 and my previous prescription amount was r620 so if it increased with r25 I am supposed to pay 650 but they saying I should pay r825 ,I asked how ?my network was Interrupted tha very day....mind you I am upto date with my payments.....this is causing serious inconvenience to us as a family
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
11 Apr 2025, 19:40Hi Nono N,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply11 Apr 2025, 19:40
Official
Hi Nono N,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
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Nono N's updateReviewer Update
11 Apr 2025, 22:23That is not true ,I have been with my phone through out.no miss call .I only used 1 number,***
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Nono N's update11 Apr 2025, 22:23
Reviewer Update
That is not true ,I have been with my phone through out.no miss call .I only used 1 number,***
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Nono N's updateReviewer Update
12 Apr 2025, 09:49Still experiencing the same problem it's been 5days now.....I have been getting the same massage that it will be looked at and fixed, still nothing I'm experiencing same problem,there is no signal!tell me why am I subscribing to the rain network and paying my monthly prescription if I still have to buy data for 5 days.....you guys are really treating us bad.....I believe this was done deliberately because why after I queried about the increment suddenly I'm moved to a different site ?where I leave people's rain network is working perfectly, to show there was nothing wrong with the tower I was in before
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Nono N's update12 Apr 2025, 09:49
Reviewer Update
Still experiencing the same problem it's been 5days now.....I have been getting the same massage that it will be looked at and fixed, still nothing I'm experiencing same problem,there is no signal!tell me why am I subscribing to the rain network and paying my monthly prescription if I still have to buy data for 5 days.....you guys are really treating us bad.....I believe this was done deliberately because why after I queried about the increment suddenly I'm moved to a different site ?where I leave people's rain network is working perfectly, to show there was nothing wrong with the tower I was in before
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Nono N's updateReviewer Update
12 Apr 2025, 13:30Wooow so the on going technical faults has been going on for 5 days now and you don't know for how many days or weeks this might go on for ?I have been facing the router all directions yesterday I called and I was told to face it in checkers the glen .....this is costing me airtime to call you people and data to connect because I have a router paid for but not serving the purpose it bought for
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Nono N's update12 Apr 2025, 13:30
Reviewer Update
Wooow so the on going technical faults has been going on for 5 days now and you don't know for how many days or weeks this might go on for ?I have been facing the router all directions yesterday I called and I was told to face it in checkers the glen .....this is costing me airtime to call you people and data to connect because I have a router paid for but not serving the purpose it bought for
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Nono N's updateReviewer Update
13 Apr 2025, 16:55Still the router has no signal.i was called by a consultant yesterday assisting with rebooting the router and instructing me to face it in different angles still network was not fully recovered,it was connecting and cutting, now we back to same problem of no signal connection, it shows we connected to the router with no network
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Nono N's update13 Apr 2025, 16:55
Reviewer Update
Still the router has no signal.i was called by a consultant yesterday assisting with rebooting the router and instructing me to face it in different angles still network was not fully recovered,it was connecting and cutting, now we back to same problem of no signal connection, it shows we connected to the router with no network
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Nono N's updateReviewer Update
15 Apr 2025, 18:39Still experiencing same issue ,tried calling.call disconnecte! Can i have someone to call me please I want to cancel the whole subscription....Rain is no longer serving us the service we pay for
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Nono N's update15 Apr 2025, 18:39
Reviewer Update
Still experiencing same issue ,tried calling.call disconnecte! Can i have someone to call me please I want to cancel the whole subscription....Rain is no longer serving us the service we pay for
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Nono N's updateReviewer Update
03 May 2025, 07:09I am being charged for services I have not used for a full month,and was canceled. I need my money back please 😡😡😡😡😡😡you guys take me for a ride
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Nono N's update03 May 2025, 07:09
Reviewer Update
I am being charged for services I have not used for a full month,and was canceled. I need my money back please 😡😡😡😡😡😡you guys take me for a ride
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Nono N's updateReviewer Update
03 May 2025, 07:30I have canceled the prescription and have not been using your services for a month ,why am I being debit....please i need my money back
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Nono N's update03 May 2025, 07:30
Reviewer Update
I have canceled the prescription and have not been using your services for a month ,why am I being debit....please i need my money back
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Nono N's updateReviewer Update
26 May 2025, 11:36Guys why are ya'll keep on taking money from my account?😡😡😡😤😤😤,ya'll said I owe r625 + r291.65 which i don't understand but that's okay totally is r916.65 WHY am u debited a total amount of r1374.99 after canceling the prescription????why
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Nono N's update26 May 2025, 11:36
Reviewer Update
Guys why are ya'll keep on taking money from my account?😡😡😡😤😤😤,ya'll said I owe r625 + r291.65 which i don't understand but that's okay totally is r916.65 WHY am u debited a total amount of r1374.99 after canceling the prescription????why
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Nono N's updateReviewer Update
26 May 2025, 11:37I need my money back 😡😡😡😡I have canceled your unreliable network after a whole month with no network, now this
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Nono N's update26 May 2025, 11:37
Reviewer Update
I need my money back 😡😡😡😡I have canceled your unreliable network after a whole month with no network, now this