Network extremely slow

Hi can I have a turnaround time because it's been like that since Friday evening and today is Tuesday.

Has this matter been escalated?

I've never complained about your services since it's always been excellent but 5 days to sort out a tower related issue is bad

HI

IS THERE ANY FEEDBACK REGARDING THIS MATTER SINCE ITS BEEN 5 DAYS SINCE I LAST HAD DECENT INTERNET. IM LOSING MONEY WHILE YOU GUYS ARE JUST SAYING YOU WILL REIMBURSE WITH 1GIG WHICH ISNT ACCEPTABLE. I AM SURE IT DOESNT TAKE YOU 5 DAYS TO SORT OUT A TECHINICAL FAULT. AS SOMEONE WHO ALSO WORKS IN THE NETWORK SECTOR THIS ISNT HOW YOU KEEP YOUR CUSTOMERS HAPPY

Thank you very much for your Assistance thusfar.

I hope you will be able to resolve this matter for me soon

Thank you so much for your prompt assistance.

I will surely rate your and your services once the internet is back up and running.

Good morning

It's nearly 11am can someone please let me know what time these technicians will come because I need to go back home since my internet is down and have to work from home.

The lack of communication is appealing

I have been waiting for a call since past 3 yesterday and it's nearly 12 now still no one has called

I hope to see that they do come out today

Hi

It is now nearly the end of the day and still no one has come out to assist

Good morning
The technician was out at my place yesterday to do some testing, he says that it's because there's an outage in the area due to vandalism and didn't even test a different router.

He advised that the router needs to be placed on the roof outside, however, my landlord unfortunately doesn't want anything to be installed outside.

I've spoken to another few Individuals who used rain in my area and they advised that they don't have any issues with connection.

I've tried to call the technician to arrange for him to come back to test again can't get hold of him, can you please make contact him and get him to test a different router or I'll unfortunately have to move to a different ISP as I require a stable internet connection asap

This response is honestly no difference if another router wasn't tested.

You want to tell me I am the only individual who has reported a network issue in my area.

I have reported this matter to ICASA because of the lack of effort you guys have done to get this issue resolved.

As I mentioned I too work in this industry and no where have I seen that there is issues with Rain.

I will test the connection with a different router over the weekend.

I want to be reimbursed for my internet that has been down and please cancel my subscription for the next month.

Can't believe you expect me to wait until the towers are back up