Network Dropping Issue

Thank you for your response and the offer to swap out my device. However, I'm concerned that replacing the device might not address the underlying issue that I'm experiencing. Could you please investigate and fix the root cause of the problem, rather than just replacing the device? I want to ensure that the issue is fully resolved and doesn't recur with a new device.

I am extremely frustrated with the inconsistent communication and failed delivery promises from CCD Couriers and Rain Consultant. Despite being without network service since last Sunday, I was billed by Rain for the month of July.

Yesterday, CCD Couriers confirmed that they would deliver my new router today and instructed me to have the old router and necessary documents ready. However, I just received a call from one of their consultants stating that they won't be able to deliver today. This back-and-forth is unacceptable, especially considering l've already been without service for an extended period. I demand a prompt resolution to this issue, including delivery of the new router and a reconsideration of the bill for the month of July.

I expect a higher level of service and communication from both CCD Couriers and Rain Consultant. I hope they will take immediate action to address this situation.

Hi Rain,

I just received another update from CCD Couriers, and unfortunately, it's not positive. The consultant informed me that they cannot locate my parcel and are unsure of its whereabouts. I've asked them to call me back with more information.

I'm extremely disappointed in the level of service l've received so far. I've been without network service for an extended period, and the constant back-and-forth is unacceptable. I hope your investigation will lead to a swift resolution.

Please keep me updated on your findings and any actions you'll take to address this situation.

Dear Rain and CCD Team,

I've received my router, thanks for delivering it! I hope everything works smoothly and without any issues. Thanks again.