Network down for 5 Days with Extremely Poor Customer Service

Where do I even begin. The worst experience ever. I was warned but I decided to give them the benefit of the doubt. The first few weeks were fairly acceptable. There were network downtimes now and then until the Saturday of the 27th August 2022. This is where I saw the true colors of Rain Services. My network just stopped and I phoned Rain Technical Support on Monday and I was told the Tower is down. Tuesday same story and I spoke to the guy by the name of Melusi who said He can see that I spoke to a lady the previous day who escalated the matter and He will call me back to give me feedback. No call received from any one at Rain. Wednesday, I spoke to Rethabile who went to find the Supervisor by the name of Senzo who also promised to call back within a 30min to 1 hour but no call was received. This last one takes a trophy - I phoned again and I spoke to Connie, immediately when she learned that I wanted to speak to Senzo, She just kept quiet. I can hear that she is typing but she was no longer talking to me. I kept on saying hello for 18 minutes. In short, Rain Network Customer service is Horrible. I am canceling their services right away and I will make sure I spread the word. I repeat ******STAY AWAY FROM RAIN******* Until they improve their Services.