AN
Andisiwe N
1 reviews | Active since May 2019
21 Nov 2023, 15:19
Network coverage is extremely bad!!!
Extremely appalling service!!! Have no network coverage for the past 3 weeks. Their call centre agents are dropping calls if they are not putting you on hold while chatting to their peers.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
21 Nov 2023, 15:56Hi Andisiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's reply21 Nov 2023, 15:56
Official
Hi Andisiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's replyOfficial
21 Nov 2023, 15:59Hi Andisiwe.
We have reviewed your connection and noticed that you are connected to a faraway 4G tower due to your nearest 5G tower experiencing alarms. We have refreshed your network.
Please reboot your router and then check for a connection.
We have reviewed your connection and noticed that you are connected to a faraway 4G tower due to your nearest 5G tower experiencing alarms. We have refreshed your network.
Please reboot your router and then check for a connection.
Best regards,
Rain's reply21 Nov 2023, 15:59
Official
Hi Andisiwe.
We have reviewed your connection and noticed that you are connected to a faraway 4G tower due to your nearest 5G tower experiencing alarms. We have refreshed your network.
Please reboot your router and then check for a connection.
We have reviewed your connection and noticed that you are connected to a faraway 4G tower due to your nearest 5G tower experiencing alarms. We have refreshed your network.
Please reboot your router and then check for a connection.
Best regards,
AN
Andisiwe N's updateReviewer Update
22 Nov 2023, 09:36I have rebooted since yesterday and still it's very bad. I took the rain subscription for work purposes as my work system requires 5G, my system cannot work on 4G... When will these towers be fixed? Cause now I will have to go work in the office which means I will be using money I never budgeted for... Plus I don't expect to be paying for a service that I am not receiving so you can remove the bill for this month thank you!!!
If your towers will not be fixed by next week please do let me know so that I can cancel my subscription and look for something else.
If your towers will not be fixed by next week please do let me know so that I can cancel my subscription and look for something else.
AN
Andisiwe N's update22 Nov 2023, 09:36
Reviewer Update
I have rebooted since yesterday and still it's very bad. I took the rain subscription for work purposes as my work system requires 5G, my system cannot work on 4G... When will these towers be fixed? Cause now I will have to go work in the office which means I will be using money I never budgeted for... Plus I don't expect to be paying for a service that I am not receiving so you can remove the bill for this month thank you!!!
If your towers will not be fixed by next week please do let me know so that I can cancel my subscription and look for something else.
If your towers will not be fixed by next week please do let me know so that I can cancel my subscription and look for something else.
AN
Andisiwe N's updateReviewer Update
22 Nov 2023, 14:58@Rain, I am still awaiting your response as to when will the 5G towers be fixed?
AN
Andisiwe N's update22 Nov 2023, 14:58
Reviewer Update
@Rain, I am still awaiting your response as to when will the 5G towers be fixed?
Rain's replyOfficial
22 Nov 2023, 18:44Hi
Please note that we do see that you are connected can you run a speed test at www.speed.rain.co.za and forward us the results
Thank you
Rain
Please note that we do see that you are connected can you run a speed test at www.speed.rain.co.za and forward us the results
Thank you
Rain
Best regards,
Rain's reply22 Nov 2023, 18:44
Official
Hi
Please note that we do see that you are connected can you run a speed test at www.speed.rain.co.za and forward us the results
Thank you
Rain
Please note that we do see that you are connected can you run a speed test at www.speed.rain.co.za and forward us the results
Thank you
Rain
Best regards,
AN
Andisiwe N's updateReviewer Update
22 Nov 2023, 20:29Can you provide me an email to forward the screenshots cause I can't even excess the speed test web page
AN
Andisiwe N's update22 Nov 2023, 20:29
Reviewer Update
Can you provide me an email to forward the screenshots cause I can't even excess the speed test web page
AN
Andisiwe N's updateReviewer Update
22 Nov 2023, 20:41I am trying to send the screenshots to *** without any luck. My emails are bouncing back
AN
Andisiwe N's update22 Nov 2023, 20:41
Reviewer Update
I am trying to send the screenshots to *** without any luck. My emails are bouncing back
AN
Andisiwe N's updateReviewer Update
22 Nov 2023, 21:06I have sent all the screenshots to your Facebook page DM. Do have a look and you can send the technician to my house to also come check since you seeing that I am connected while I am not able to carry about my work
AN
Andisiwe N's update22 Nov 2023, 21:06
Reviewer Update
I have sent all the screenshots to your Facebook page DM. Do have a look and you can send the technician to my house to also come check since you seeing that I am connected while I am not able to carry about my work
AN
Andisiwe N's updateReviewer Update
23 Nov 2023, 08:37I am still waiting for you to provide me with your email address since *** doesn't accept my emails. Also check your Facebook page I sent the screenshots via the DMs
AN
Andisiwe N's update23 Nov 2023, 08:37
Reviewer Update
I am still waiting for you to provide me with your email address since *** doesn't accept my emails. Also check your Facebook page I sent the screenshots via the DMs
Rain's replyOfficial
23 Nov 2023, 09:21 Hi Andisiwe
Please advise your Facebook name.
Thank you,
rain.
Please advise your Facebook name.
Thank you,
rain.
Best regards,
Rain's reply23 Nov 2023, 09:21
Official
Hi Andisiwe
Please advise your Facebook name.
Thank you,
rain.
Please advise your Facebook name.
Thank you,
rain.
Best regards,
AN
Andisiwe N's updateReviewer Update
23 Nov 2023, 09:27Khanyisa Mgoqi is my Facebook name
AN
Andisiwe N's update23 Nov 2023, 09:27
Reviewer Update
Khanyisa Mgoqi is my Facebook name
Rain's replyOfficial
23 Nov 2023, 10:42Hi Andisiwe
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the relevant department for further assistance, with ref: ***3.
Thank you,
rain.
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the relevant department for further assistance, with ref: ***3.
Thank you,
rain.
Best regards,
Rain's reply23 Nov 2023, 10:42
Official
Hi Andisiwe
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the relevant department for further assistance, with ref: ***3.
Thank you,
rain.
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the relevant department for further assistance, with ref: ***3.
Thank you,
rain.
Best regards,