Network connectivity issues

I have been struggling with my 5G Rain connectivity for 2weeks at home . Each time l call the customer Center l hold for over an hour to be assisted by an online consultant. To date no one has called me to check what is the issue. Called in last Friday and l spoke to one for the consultants who told me the Mall@Reda tower had been down. Please Hello Peter can someone assist me. I am struggling to get my work done and actually thinking of terminating this service provider as they have been such an inconvenience.