Network cannot handle remote desktop connection (RDC).

After weeks of getting no information from their so-called "customer service", they notified now that their network is not suitable for remote server connection. In other words, not suitable if you work from home and need to connect to your office server via RDC. I have not seen any mentioning of these limitations anywhere on their website. This is not a problem with any of the other major renowned service providers except for RAIN. Walked away from them now and will definitely not return again.