Network, cancelation woes and improper billing

RAIN IS A BIG **** I had a 4G device that ceased to work. I called them to cancel it and order a new device. They delivered a new 5G router that doesn't have network at all. Again they never canceled my first 4G device. They billing me twice. If i call to cancel the other old 4G router, that call won't They will terminate before you finish the conversion. If I call to complain that their new reauter 5G Doesn't have network, their answers is always one, sorry you are connected on a tower/booster that is far away from your area, let shift you to a nearby booster. You will then have network for one day.

When you call again to query the network service , they give you the same answer and same solution. If they give different answer they would say the booster you are connected is overloaded, let me shift you to a better booster. I don't know how many times I was shifted to a better booster. This is unacceptable @Rain. My number ***