Network

I have been battling with rain for the past three months, from 18:00 till 23:00 my network is bad sometimes off. I have been calling for assistance, they can’t help me. On Saturday the 6th of December rain has been debiting money from me R100,67 nine times. I even had to move money from my main account to my savings. When I called on Monday they told me to send them an email with my statement, I did that. I was told they still investigating. I then proceeded to ask for cancellation since I’m betting with network. A lady called me promising she will cal me once I get home on Tuesday to assist me with the network because I’m apparently “connected to a wrong/far tower “ I’m still waiting for that call. Rain sucks. The network is bad and they have no sense of urgency!!!!