Network Blackout without notice

Dear Rain Management,

Please be advised that due to COVID ,we are mostly working from home. How do we then work if your service has deteriorated from bad to worse. Imagine working up on a Monday and there is no network ,a Monday after all. As l write this ,am hotspoting from my phone , double expense for that matter. Please notify us if something is down so that we prepare in advance, dont just blackout and disappear on us.

Can some one tell us this would be resolved asap.

Yours,

Fed up Customer